Participant

Question

Photoshop will not open files on my Macbook Pro running Monterey

Forum|Forum|2 years ago
May 22, 2023
4 replies
1169 views

Photoshop boots up just fine, but when I click to open a file, the photoshop window freezes and the cursor turns to a cross. I can still move the cursor, but nothing happens. The Photoshop menu is unresponsive. If I force quit, the file I tried to open is among the recently opened files as though it had been opened. screen recording attached

Screen_Recording_2023-05-22_at_3-01-56_PM.zip

macOS

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gener7

Community Expert

I saw the movie and I'm curious about one thing, Instead of using the home screen, double-click on a file on your computer to directly open it in Photoshop, bypassing the Home Screen.

Does it open normally?

R

ralalaflamingwombatsAuthor

Participant

Thanks for weighing in gener7. Unfortunately, opening a file from the menu, or clicking a .psd file has the same result.

gener7

Community Expert

Ok, Digital Dog has traced it to an account problem, so best of luck finding out what is jamming the works,

TheDigitalDog

Inspiring

Try logging into another Mac user account (you should make a new one); still crashing?

Try starting up in Safe mode (hold down Shift Key when booting*), still crashing?

You might want to try running a free utility like Onyx: still crashing?

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1/M2 Mac in Safe Mode

On your Mac, choose Apple menu () > Shut Down.

After your Mac shuts down, wait 10 seconds.

Press and hold the power button until the startup disks and Options appear.

Press and hold the Shift key, then click Continue in Safe Mode.

Try fixing permissions by running Disk Utility (Disk First Aid) or, again, using Onyx.

Also see: https://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

R

ralalaflamingwombatsAuthor

Participant

Thanks for this. So when I create a new user, it opens fine. What does that indicate?

TheDigitalDog

Inspiring

Thanks for this. So when I create a new user, it opens fine. What does that indicate?

By @ralalaflamingwombats

So here's the tricky part. Since it doesn't crash as a new user, a conflict with something in the original (Admin?) user is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log-in items in Users and Groups>Login Items in your System preferences (System Settings in Ventura). You can make a screen capture or jot down what each item is, disable, restart, and try again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy, but that's really the fix unless you do a clean install of the OS, which might be more work.

The bottom line is that something in your user account is conflicting with the Adobe software. Have to find out what that item is.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

TheDigitalDog

Inspiring

In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Photoshop listed? If not, add it and try again.
This explains how to do so for Photoshop:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-disk-access-to-photoshop-on-macos/td-p/12889716

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"