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December 7, 2025
Question

Photoshop won't open

  • December 7, 2025
  • 1 reply
  • 61 views
  1. Version is 27.1
  2. windows 10 - 64 bit
  3. Photoshop won't open and gets stuck at the initializing HTML surfaces stage

 

1 reply

Community Expert
December 8, 2025

Did you try deleting the preferences to reset them ( https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/backup-and-restore-preferences.html )?

 

Also have you tried booting PS while holding down the shift key to see if you can launch the app without plugins?