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johnw107
Participant
May 29, 2025
Answered

Photoshop won't recognize my scanner

Photoshop version 26.4.0 doesn't recognize my scanner.  Adobe Acrobat does. In fact Photoshop on my laptop does recognize my scanner while my desktop Photoshop won't.
I have uninstalled and reinstalled the printer/scanner software and drivers with no luck.
Epson Workforce Pro WF-3820 multifunction printer. Windows 11 

Anyone have a suggestion?

johnw107Correct answer
Participant
June 24, 2025
I finally uninstalled the printer and reinstalled it and it now works.



John Waggoner
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3 replies

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
June 24, 2025

Hi @johnw107, were you able to resolve your issue? Or do you need further assistance with troubleshooting the issue? Let us know! ^CH

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johnw107AuthorCorrect answer
Participant
June 24, 2025
I finally uninstalled the printer and reinstalled it and it now works.



John Waggoner
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Claire H.
Community Manager
Claire H.Community Manager
Community Manager
May 29, 2025

Hi @johnw107, Welcome to the Photoshop forums! I would recommend checking out this article about connecting to a scanner through Photoshop: https://helpx.adobe.com/photoshop/using/acquiring-images-cameras-scanners.html

 

If your issue still persists on your particular computer, I would recommend making sure your Windows 11 is fully updated, and try manually resetting your Photoshop preferences https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually. Remember to back up your settings before doing the preference reset https://helpx.adobe.com/ie/photoshop/using/preset-migration.html.

 

Hope this helps! ^CH

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