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johnw107
Participant
May 29, 2025
Answered

Photoshop won't recognize my scanner

  • May 29, 2025
  • 2 replies
  • 401 views

Photoshop version 26.4.0 doesn't recognize my scanner.  Adobe Acrobat does. In fact Photoshop on my laptop does recognize my scanner while my desktop Photoshop won't.
I have uninstalled and reinstalled the printer/scanner software and drivers with no luck.
Epson Workforce Pro WF-3820 multifunction printer. Windows 11 

Anyone have a suggestion?

Correct answer johnw107
I finally uninstalled the printer and reinstalled it and it now works.



John Waggoner

2 replies

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
June 24, 2025

Hi @johnw107, were you able to resolve your issue? Or do you need further assistance with troubleshooting the issue? Let us know! ^CH

J
johnw107AuthorCorrect answer
Participant
June 24, 2025
I finally uninstalled the printer and reinstalled it and it now works.



John Waggoner
Claire H.
Community Manager
Claire H.Community Manager
Community Manager
May 29, 2025

Hi @johnw107, Welcome to the Photoshop forums! I would recommend checking out this article about connecting to a scanner through Photoshop: https://helpx.adobe.com/photoshop/using/acquiring-images-cameras-scanners.html

 

If your issue still persists on your particular computer, I would recommend making sure your Windows 11 is fully updated, and try manually resetting your Photoshop preferences https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually. Remember to back up your settings before doing the preference reset https://helpx.adobe.com/ie/photoshop/using/preset-migration.html.

 

Hope this helps! ^CH

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