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Participant
May 8, 2020
Answered

Photoshop wont allow me to automate PDF presentation

  • May 8, 2020
  • 11 replies
  • 5149 views

Working with latest version of PS for the PC.  Used Bridge to open jpgs in PS then tried to automate PDF presentation  and initially got a PDF with nothing in it.  Tried again and got a series of error messages 

1) unable to open file for writing.  It may be locked or unavailable

followed by

2) Cannot complete your request because of program error

followed by 

3)PDF presentaiton could not be created.

 

This happened irrespective of whether I used bridge to open the jpgs in PS or I did it through PS

Correct answer Deepu0D4D

Try to save in different path , it will work 

11 replies

Participant
August 29, 2026

Same issue, I have 20 artboad to save as different pdf pages but this issue is popping.

Now i saved 10 layered, and this problem was solved, now now have 2 pdf file

Anshul_Saini
Community Manager
Community Manager
September 15, 2026

Hi @Take282637999bi8,

Thanks for the additional information. The fact that splitting the job into two smaller PDFs allows it to be completed is useful, but I'd like to understand why the full 20-page job is failing.

Please share the following so we can try to reproduce the same workflow on our end.

  • In Photoshop, go to Help > System Info > Copy, then paste the complete information here.

  • Please share the PSD containing the artboards that reproduce the problem. If you can’t share the production file, a simplified copy that still reproduces the issue would work as well. You can send me a download link via DM using Google Drive, Dropbox, WeTransfer, or a similar service.

  • Please share screenshots of the settings you’re using in File > Automate > PDF Presentation, including the Save Adobe PDF settings that appear afterward.

  • What are the pixel dimensions/resolution, color mode, and bit depth of the artboards (for example, 300 ppi, RGB, 8-bit)?

  • Are you saving the resulting PDF to a local drive, external drive, network location, or a cloud-synced folder such as OneDrive/Dropbox?

  • Do any of the artboard/file names contain special characters or non-English characters?

Once we have the sample PSD and your exact PDF settings, we can follow the same workflow and see if we can reproduce the failure.


Thanks,

Anshul Saini

cantlogintoforumsthanks
Participant
January 27, 2023

Running into this issue on Photoshop v23.5.4 and 24.1.1. I've done a clean install with both, rebooted, granted all disk permissions, changed file types, changed directories and nothing works. This is completely new, everything was working as of two weeks ago. I use this feature all the time for small 3-4 page PDFs and this is error is a huge inconvenience/time-waster.

Participant
June 22, 2023

I'm glad it's not just me (I am NOT a technical person...I just draw stuff). I put together an illustrated book in Affinity Publisher (I don't have ID), but couldn't save out as a PDF at an uploadable size (it was exporting at several gigs). I saved the manuscript out as TIFFs, then used the PDF presentation function in Photoshop. It worked several times, including earlier today after I made some alterations to the original document and went throught the process again. Now I'm getting the same errors as the original poster here, and I don't know what has changed to cause it. I've relaunched, PS, rebooted, tried a few different options in the creation process, but it keeps failing. Saying it's inconvenient or a time-waster is very much an understatement. This is why my wife (who works in IT but not with software) won't let me keep a hammer anywhere near my studio...

Deepu0D4DCorrect answer
Participant
April 22, 2021

Try to save in different path , it will work 

Known Participant
August 7, 2024

Hi! Thank you so much. It's bizarre, but this was the solution. Saving it onto another storage drive did not throw that series of error messages, and successfully generated the multi-page PDF that I needed.

 

For anyone else experiencing the same issue, try this solution out!

Participant
March 6, 2025

What is the solution? What does it mean to save in a different path? 

Participant
September 10, 2020

Same issue here, on Mac OS Catalina 10.15.6 and PhotoShop 21.2.2, can't automate to a PDF at all, even after program and computer restarts.  Same sequence of 3 error messages.

Participant
May 8, 2020

Working with latest version of PS for the PC. Used Bridge to open jpgs in PS then tried to automate PDF presentation and initially got a PDF with nothing in it. Tried again and got a series of error messages
1) unable to open file for writing. It may be locked or unavailable
followed by
2) Cannot complete your request because of program error
followed by
3)PDF presentaiton could not be created.

This happened irrespective of whether I used bridge to open the jpgs in PS or I did it through PS