photoshop wont lauch

Question

i've been trying to use photoshop for the past two weeks and it just refuses to open... the splash screen shows up, does its thing, and ends itself. when i open task manager i can see that after like 2 ou 3 seconds it just closes. every other adobe software works just fine, i can use illustrator, i can use ae, whatever, i just can't open ps.

when the problem first started, out of 100 times starting, rebooting and etc it ended up open, but now even this wont help. i tried beta, 2024, 2023, etc. i even reset my notebook, ITS FRESH, and this #### just doesnt work. all drivers are open to date....

it worked just fine 3 weeks ago.

i've tried support and they're no good too, idk what to do anymore. i cant work, im stressed, theres nothing else i can do. it's actually enfuriating the fact that we pay so much and things like this just happen...

Noel Orridge · Answer

Hi @Yasmin25534665t2lq! Thank you for reaching out, and welcome to the community! I totally get it. Dealing with an issue like this for this long has to be frustrating. I'll help you with this!

To get a better understanding of your issue, we need a few more details, like:

-When the app crashes, are you ever presented with a crash report dialog box? If so, have you ever sent one?

-Please share the version of Photoshop you're on, the version of your operating system, your Device System Information, and your Display/GPU info (you can find that in your system information), and the amount of storage you have left on your drives. You can share this info in a text/Word document and attach it to your response.

-A screen recording of your issue would be incredibly helpful in analyzing the situation. You can share it via Google Drive, WeTransfer, or another public file-sharing platform.

In the meantime, you can check out these steps and see if they work.

-Try booting your system in Safe Mode and see if Photoshop opens.

-Set up GPU for High Performance in Photoshop - Adobe Product Community - 13504734

-Troubleshoot crash or freeze in Photoshop

-Check if the Microsoft OpenCL/OpenGL Compatibility Pack is installed. If you're on a Windows Intel-based system.

-Try out the steps mentioned in this part of this HelpX article: Reinstall the Visual C++ redistributable files

Let us know how it goes!

Please use @ when mentioning my username so that I can be notified as soon as possible.

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