Photoshop wont launch after Win 11 24H2 update

Forum|Forum|1 year ago
November 7, 2024
4 replies
3464 views

This is an issue for me as well. I recently refreshed my PC, installed the most up to date latest version of Windows 11 Pro 24H2. I can't even download photoshop at all now, the webpage just keeps saying my OS isn't supported.

Windows

Correct answer jane-e

...the webpage just keeps saying my OS isn't supported.
By @steven_9633

There has been an issue with Opera where it tries to download a DMG (for macOS) to a Windows computer. Is this your issue? If so, try another browser.

Jane

S

Sarel5E84

Participant

I had the same problem using Opera. I downloaded Photoshop with Microsoft Edge, and it worked.

jane-e

Correct answer

Community Expert

...the webpage just keeps saying my OS isn't supported.
By @steven_9633

There has been an issue with Opera where it tries to download a DMG (for macOS) to a Windows computer. Is this your issue? If so, try another browser.

Jane

S

steven_9633Author

Participant

Yep it was Opera One whic his the issue

jane-e

Community Expert

Hi @steven_9633

I'm glad switching to another browser solved your issue. We've seen this issue reported several times with Opera as the culprit.

Jane

J

Joohnei

Participating Frequently

24H2 has a lot of issues with third-party apps. Just roll back to 23H2 and wait the bugs to be fixed.

S_S

Community Manager

Hi @steven_9633,

Hope you are doing well. Sorry for the trouble.

Do you see any error messages when trying to download the app?

You can refer to the given help article to check for available steps: Fix download, install, or update errors for your Adobe apps

Let me know if this helps.

-Souvik

S

steven_9633Author

Participant

Hi there, thanks for getting back to me. So, I'm unable to even download any app, so unfortunately there's no error code. I think the website detects i'm on Windows 11 Pro 24H2 and doesn't let me download. It thinks my computer isn't capable of running it but it certainly is and has been until the latest update. Some screenshots below of the webpage messages and my specs