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Inspiring
October 7, 2026
Question

Presets in pro 1100 do not show proper paper size, size stays on last one used, not the actual preset size

  • October 7, 2026
  • 2 replies
  • 17 views

I have created several presets in my new pro 1100: 8.5x11 matte top feed; 13x19 matte manual feed; 8.5x11 semi-gloss top feed, etc. When I switch from one preset to another the media type and feed switch to the correct parameters but I have to change the paper size manually every time. I had a 1500 a few years ago that worked fine - the paper size was adjusted with each change - more recently my pro 1000 paper size had to be adjusted manually, was hoping the 1100 would have corrected this issue. Windows 11 btw. Thanks in advance for any insight/solution. PS I spent a while consulting with AI but the rabbit hole got so convoluted, I bailed. 

    2 replies

    nik.m
    Community Manager
    Community Manager
    October 7, 2026

    Hi, thanks for reaching out!

    Please let us know the version of Photoshop you're using. Did you start experiencing this issue after an update to Photoshop, the printer drivers, or Windows?

    Just to rule out a possibility, please check if you have the same printer added twice in the Windows Device Manager.


    Thanks,
    Nikunj

    Inspiring
    October 7, 2026

    Photoshop 26, updated today. Pro 1100 installed yesterday, latest drivers. No, only one version of printer. I started experiencing this a few years ago with Pro 1000, was hoping Pro 1100 would have corrected it.