Problem opening files from network share

Forum|Forum|1 year ago
February 4, 2025
1 reply
738 views

Odd issue. Brand new laptop running Windows 11, fully updated. Installed CS6 Photoshop. Yes, I know, its outdated, etc. This is for a client of mine, she refuses to use CC. So, most of their files are on a Synology NAS and I have the NAS mapped as a network drive. If we try to open a file from the network share by double clicking, right click open with or drag to PS icon, PS will open, but the file does not. If we have PS open and go to File->Open, the file will open. If we put the file locally on the laptop, it will open fine with a double click.

I'm thinking maybe its an issue with Win11 and some security setting that can be changed, but anyone else come across this? I've seen a couple of posts from others having the same issue on CC 2019 I think, but no answer.

Windows

D Fosse

Community Expert

Opening and saving directly over a network connection has never been supported and is officially warned against by Adobe. The risk of file corruption is very high.

Copy the file to local drive, then open it and start working.

When done, save to local drive, then copy the file back.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

Z

zachariah_3204Author

Participating Frequently

Okay, I never actually knew that was never officially supported. Odd thing is, though, client has been using it like that for years on the old laptop with Win10. They won't like the answer, copy to local drive and then save back when done. It just seems odd that even the simple task of double clicking the file is opening PS, but not the file itself.

I wonder if using a symbolic link to the network share would work?

D Fosse

Community Expert

This is the kind of thing that works until one day it doesn't. There are so many extra layers and protocols in networks, so many variables that are not necessarily standardized, and most of it is out of Photoshop's or Adobe's control.

Where I work I've dealt with networks and servers for over 15 years. I've seen so much file corruption, so many lost files. Nowadays, of course, most of it has moved to cloud storage - and there is still file corruption, still lost files. It's no better.

I learned early on to build and maintain my own archive on physical hard drives on my own machines, with backup, and just have a shadow copy of it on network locations, for general access to the rest of the organization. That pokicy has saved me more times than I can remember.

Another thing: consider file sizes and statistics. If file corruption happens on average every x gigabytes, or terabytes or whatever - it follows that the bigger the file, the higher the likelihood of an event hitting any one file. In other words, you can process 10 000 word or excel files without incident, but two or three Photoshop files at the same rate.

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