Skip to main content
D
Daniel30527327wi3g
Participating Frequently
July 27, 2025
Answered

Problem with an AMD RX 9070 graphics card

  • July 27, 2025
  • 1 reply
  • 965 views

I am using an AMD Radeon RX 9070 XT graphics card but in photoshop, when I try to use camera raw, I get an error message saying that graphics processor acceleration is required. The graphics card drivers have been updated recently. I see that there is an option to use the graphics processor in the preferences settings but this is greyed out. Any ideas please?

Correct answer Sameer K

Hey, @Daniel30527327wi3g. Welcome to the Photoshop Community. I'll help you figure this out.

 

Sometimes, the latest GPU drivers are not stable. Try the below-mentioned steps & check how it goes. 

If it does not help, roll back to the recommended and recent version of AMD's GPU drivers.

 

The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

    SameerK_0-1684329421513.png

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Launch Photoshop.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

1 reply

S
shriya_4105
Participant
July 27, 2025

Hi there!  If the Use Graphics Processor option is greyed out in Photoshop, it usually means Photoshop is not detecting your GPU as compatible or functional for acceleration. you should check the GPU Compatibility or reset Photoshop preferences.

D
Daniel30527327wi3gAuthor
Participating Frequently
July 27, 2025

Thanks for that. Commentary online does not suggest any compatibility issues. This is a fairly new, high performance graphics card so I would not really expect issues. I tried resetting preferences - to no avail. There were no problems until today.

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
July 28, 2025

Hey, @Daniel30527327wi3g. Welcome to the Photoshop Community. I'll help you figure this out.

 

Sometimes, the latest GPU drivers are not stable. Try the below-mentioned steps & check how it goes. 

If it does not help, roll back to the recommended and recent version of AMD's GPU drivers.

 

The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

    SameerK_0-1684329421513.png

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Launch Photoshop.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices