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Participant
March 29, 2024
Question

problem with generative fill - stop working

  • March 29, 2024
  • 2 replies
  • 282 views

Everything was working fine until today. Currently, when I want to expand the image and use the generator, I get the message: "There is a problem with the results. Please read the instructions and try again. If you think there is an error, please let us know."

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2 replies

Shawn Rossi
Known Participant
May 1, 2024

MacOS Monterey v12.7.4

PS Beta v25.9

PS v25.7.0

 

I'm having issues with Generative Fill and Generative Expand.

 

PS Beta v25.9

  • Generative Image only works if I select the entire document (select all), the apply Generative Fill from contextual menu bar or left side toolbar.
  • If I make a selection, other than select all, Generative Fill throws an error: "The service is not responding. Please check your internet and try again." Nothing is wrong with my connection. Again, selecting all, the Generative Fill works as expected.
  • I've also had issues with the select all generations. I have one layer of Generative Fill that will not show the "enhance detail" option with the generation thumbnails. On another layer, I have the issue of the new generations have lost all color and context of the prompt after a few rounds of generation.
  • Using the Crop tool, Generative Expand is not working and throws the same error: "The service is not responding. Please check your internet and try again."

PS v25.7.0

  • No Generative creation works at all; select all, custom selections, or expand from crop. Content Aware works for cropping too though, but it's not the same as Generative Expand. Same error as stated above.

 

Are these know issues with these builds? Or is there something I need to do in my MacOS enviroment to correct the issue? I've read about Windows firewall / VPN issues. Is there something similar with MacOS I need to address?

Thank you in advance for your time and help!-

mglush
Community Expert
Community Expert
March 30, 2024

Hi!

What version of Photoshop are you using? And did you change anything between yesterday (when it was working) and today (not working) -- like an upgrade to Photoshop or your operating system?

Michelle