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Problem with "Sticky" Modifier keys?

Forum|Forum|9 years ago
June 18, 2016
43 replies
72088 views

Apologies if this isn't in the right place, I'm a bit new the forums.

I've been using Photoshop CC for years and have never experienced this problem. I'm running on a fairly new (1 year) Macbook Pro with a Cintiq 22HDTouch hooked up to it. Recently, seemingly out of nowhere, my Modifier keys have been "sticky"; when I use keys such as OPTION, COMMAND, CTRL, or SHIFT, they get stuck even after I let go. I realized this wasn't a hardware issue when the same thing happens after using my cintiq's shortcut keys for the modifiers.

SHIFT and OPTION seem to be the ones that are making it near impossible for me to do my work. The others don't seem to be as big of an issue. Sometimes photoshop will register my shift key is being held when it's not, or its not registering when Shift is being held down. Same issue goes with Option. These problems only seem to occur while in the program. I updated to the latest photoshop and that seemed to fix the issue for about 3-4 days, and now it's acting up again. I've restarted my computer, I've reinstalled the cintiq and wacom hardware, and I'm out of ideas on what could be causing the issue.

I had trouble finding any other forums with existing issues. If I could get some help ASAP, that would be extremely beneficial. Thank you in advanced,

Whit

This topic has been closed for replies.

Correct answer Flaming_Waypaver

Its really annoying! i really hope its fixed on next driver release, otherwise i will consider switch to another brand or just go back to my mouse...

The last update seemed to fix it for me. Haven't noticed any sticky keys so far, let's hope this does it once and for all.

Driver Version 6.3.44-1 on a Mac with Big Sur 11.2.3 using Intuos Pro Large PTH-851.

Show previous replies

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Jo_D

Participant

I have spent over a month emailing wacom and going through an exhaustive troubleshooting process with them. I even bought a new intuos art tablet and had to return it. I have now purchased a Huion 580 and it too has the same problem although it is much less pronounced than with my wacom tablets. I am of the opinion that the issue lies with Sierra. If anyone is researching this bug and wants the transcript of my emails with Wacom they are welcome to it. For now I think I'm stuck with it.

Charismatic_yogiB82A

Known Participant

that is sad!

if this issue is really also related to Apple, we are stuck with this for a while or probably forever:(

is anyone experiencing the same problems with the latest intuos pro products?

Charismatic_yogiB82A

Known Participant

sticky layers, brush/tool select and curves adjustment. sticky user interface!!! with 6.3.15

after a long time testing i found some issues either with the working 6.3.15 Driver version under El Capitan.

the whole photoshop user interface is kind of sticky.

as example: when selecting brush from the Bruch presets it almost never picks the brush i click from the first time, instead the old one stays selected?

when moving the points of curve adjustment they stick to the cursor even after i let go?

this actually happens with almost each slider and panel. i just use these frequently.

i'm really tired of this, how should i work like this?

did wacom really gave up on this and let apple to deal with it???

and again, is this happening to someone with the latest intuos pro products too?

although i'm working with two monitors and really need a XL wacom and they don't have a new version of it.

so i'm stuck with intuos4 for now:(

many thanks!

J

JBachCSPI

Participating Frequently

I have this problem and am not using a tablet, stylus, or anything else. Does anyone know of a solution? It started with Sierra.

Thx.

F

fdaddiodesigns

Participant

When I first encountered this problem I reverted back to Yosemite along with backdating my Wacom drivers to 6.3.15-3.

ProdigyShane

Participating Frequently

ALERT! ALERT! I found a solution to the double-clicking / window selection and movement problem!

All I had to do was to adjust my mouse double-click speed in system preferences to the second-from the right. You have to actually adjust the MOUSE double-click speed, not the Wacom pen double-click speed.

4 months later and I can finally use my Intuos tablet again. Halle-freaking-lujah.

sergioalmeida

Participating Frequently

Thank you! - Michael Scott - YouTube

Pete.Green

Hi all,

I've been in contact with Wacom regarding this issue of sticky modifier keys, and they would like to test a solution out with a few users who are seeing this issue regularly.

We're only looking for 3 right now, and there will be an NDA (Non-Disclosure Agreement) to sign.

If you're interested in this, please reply back to this thread showing your interest in trying out a new solution to this issue and we'll get in touch with you via email. (Note: Do NOT reply to this thread with your email address)

Regards,

Pete

Charismatic_yogiB82A

Known Participant

hi pete,

i'm interested.

but i'm running el capitan, not sierra.

best

mladen

D

Drawingbreath

Participating Frequently

None of these listed old drivers were working for me. Managed to find one that's over 2 years old that has done the trick for me though. Grabbed it off Wacom's Facebook page here:

Wacom - If you're having Wacom driver trouble in OS X... | Facebook

The driver is stored here: http://bit.ly/10ecd8W

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brendag57100697

Participant

I am literally losing my mind. Going CRAZY with this issue. I cannot work like this.

WACOM!!!!! Figure it out!

J

jakobmuxoll

Participating Frequently

Guys, just use the older driver until Wac(k)om get it together. It's been proven (and I'm one of those users), that one of the older versions (can't remember the exact version) does work. I'm running Sierra latest version on both my Macs, and they both run great with this version.

ProdigyShane

Participating Frequently

The sticky key problem is fixed with the older version, yes. But now I am getting phantom double-clicks and strange inability to select / move windows properly. It's not a problem with my pen or tablet, it is 100% definitely the driver.

The fact is, Wacom does not have a current tablet driver that is fully compatible with macOS Sierra. It's incredibly unprofessional.

Oh, and this new one (6.3.20-8) still didn't fix the problem.

Z

zmaar

Participating Frequently

I got this email from Wacom.

Screen Shot 2017-01-17 at 18.57.49.png • Droplr

Their services are getting worse and worse. I keep wondering what's going on with their leadership that they can afford so many fiascos.

Too bad though, I really wanted to fill their customer support survey out and give them a piece of my mind. Maybe they knew I had nothing good to say - and this might be their strategy to keep their precious NPS scores high.

Charismatic_yogiB82A

Known Participant

got the survey e-mail from wacom too.

thought it's spam.

really strange and unprofessional from wacom.

luism5275

Participant

i have the same mail.

wacom worst and worst

Jens_Erbeck___Fotografie

Participant

6.3.20.4 works perfect with Sierra and Indous Pro.

No problems after hours of photoshop.

Everthing is solved.

Charismatic_yogiB82A

Known Participant

i don't get this? why there are people still having issues with the newest driver and some like you who don't have any issues?

can someone explain what are the issues with the newest driver? are there any under sierra, are there any under el capitan?

someone using the latest driver with sierra and intuos 4 XL?

A

adrian_espi

Participant

They also put up a new driver that fixes these issues with the short cut keys (ALT, Shift, & etc.) Here's the link:

Drivers | Wacom

It's the one that was put up on 1/04/17

B

bwileycoyote2

Participating Frequently

Sadly, the newest driver didn't solve the problem for me. I sent Wacom an email about a week and a half ago and they never replied. I'm running Sierra, have an intuos pro 5 and a Macbook pro