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whitty
Participant
June 18, 2016
Answered

Problem with "Sticky" Modifier keys?

  • June 18, 2016
  • 43 replies
  • 72088 views

Apologies if this isn't in the right place, I'm a bit new the forums.

I've been using Photoshop CC for years and have never experienced this problem. I'm running on a fairly new (1 year) Macbook Pro with a Cintiq 22HDTouch hooked up to it. Recently, seemingly out of nowhere, my Modifier keys have been "sticky"; when I use keys such as OPTION, COMMAND, CTRL,  or SHIFT, they get stuck even after I let go. I realized this wasn't a hardware issue when the same thing happens after using my cintiq's shortcut keys for the modifiers.

SHIFT and OPTION seem to be the ones that are making it near impossible for me to do my work. The others don't seem to be as big of an issue. Sometimes photoshop will register my shift key is being held when it's not, or its not registering when Shift is being held down. Same issue goes with Option. These problems only seem to occur while in the program.  I updated to the latest photoshop and that seemed to fix the issue for about 3-4 days, and now it's acting up again. I've restarted my computer, I've reinstalled the cintiq and wacom hardware, and I'm out of ideas on what could be causing the issue.


I had trouble finding any other forums with existing issues. If I could get some help ASAP, that would be extremely beneficial. Thank you in advanced,

Whit

    This topic has been closed for replies.
    Correct answer Flaming_Waypaver

    Its really annoying! i really hope its fixed on next driver release, otherwise i will consider switch to another brand or just go back to my mouse...


    The last update seemed to fix it for me. Haven't noticed any sticky keys so far, let's hope this does it once and for all.

    Driver Version 6.3.44-1 on a Mac with Big Sur 11.2.3 using Intuos Pro Large PTH-851.

    43 replies

    Show previous replies
    B
    bloei media
    Participant
    December 14, 2016

    New driver update available since Monday, disables the function keys when hovering and moving.

    Makes it totally unusable!!

    D
    davisdont
    Known Participant
    December 10, 2016

    ok, so this is a terrible hack, but it might save a deadline for someone here. i 'm assuming we're all mac with this specific wacom bug:

    if you quit the WacomTabletDriver in activity viewer then re-launch it as root, it seems to behave.

    drawbacks- it  will not switch between app specific settings, you have to just use the "all other" settings to set up

    although you're running the driver as root, it appears relatively safe, you can't ditch system files or  accidentally do damage, but if you don't know why running things as root is a bad idea, probably best not to!

    the driver you need to quit then relaunch  is at /library/application support/tablet/  either use sudo in the terminal or i used an app to do it the lazy way.

    YOU'LL NEED A MOUSE OR TRACKPAD because the Cintiq won't move the cursor when you quit the driver.

    you need to quit all wacom processes in activity viewer but only re- launch WacomTabletDriver.app

    remember, this is a hacky solution and i'm only sharing my findings not recommending them!

    (which is why i'm not including a copy/paste-able terminal command)

    J
    jakobmuxoll
    Participating Frequently
    December 5, 2016

    Hey guys, I'm using the latest driver here. MacOS Sierra, Intuos PRO, I just disabled all on-screen controls except Precision Mode. When disabling all those, you can't disable the last one (as you probably know). For the last remaining one, just change the Key Assignments for all but one to "Disabled". Last key I just set to Precision Mode. Lag and sticky keys gone.

    J
    jakobmuxoll
    Participating Frequently
    December 5, 2016

    Well.... Guess I wrote this a little too early. It's much better now, but still acts up sometimes. I also have this problem in Lightroom (latest) where it will sometimes select multiple images (like I'm holding down CMD).

    kateyf87
    kateyf87
    Participant
    December 5, 2016

    i've written to Wacom and am awaiting a response. This is ridiculous! It is disrupting my workflow horrifically. I've spent so much time trying to rectify the problem that is making me lose work hours. Sort your life out Wacom.

      Z
      zmaar
      Participating Frequently
      December 1, 2016

      I too have this exact problem and seemingly a couple hundred others as well. I've seen threads on forums, reddit, youtube etc. all explaining the same situation. I've reached out to Wacom at least 5 times, absolutely no response. They even had their support system offline for like a month. They released about 4 updates since and none of the new drivers fix this issue. It's especially frustrating because I invested more than $3000 in a new Cintiq 27QHD and I get no support. @wacom if you see any of this - what the actual hell? !

        Bozz-a
        Bozz-a
        Participating Frequently
        December 1, 2016

        Opportunity for a disruptive startup.....

          F
          fdaddiodesigns
          Participant
          November 30, 2016

          How is this still a problem?

            Halo Photography Ltd
            Halo Photography Ltd
            Known Participant
            November 30, 2016

            Hi, simply disabling all of the tablet buttons and the touch ring and it sorted things for me. Didn't need to change the driver. Thankfully I didn't use them as I was always used to the keyboard. Pull your finger out Wacom, sort your drivers out. Nearly returned my new tablet because of this.

            H
            henrikh65065846
            Participating Frequently
            November 30, 2016

            I had to do a new installation of the older driver to make it work. I would have returned my tablet too, but I can't do my work without it.

            T
            timd.mackey
            Participating Frequently
            November 24, 2016

            The correct driver is no longer showing on the download page, here is a direct link to download driver 6.3.15-3: http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmg

            Bozz-a
            Bozz-a
            Participating Frequently
            November 26, 2016

            When clicked http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmg​ failed, however when I copied it into the address bar it worked. Attempting fix now. I'll update my comment if the fix works.

              Bozz-a
              Bozz-a
              Participating Frequently
              November 26, 2016

              This fix works.

              Steps for Mac:

              1. Uninstall the Wacom driver
              2. Download the older driver (6.3.15-3) from the link above
              3. Restart Mac
              4. Install the 6.3.15-3 driver
              5. Disable all the ExpressKeys, and the Touch Ring.

              Shame the touch ring and Express keys are not useable but that will be far less pain for me than the sticky key issue.

                RomanSidoroff
                RomanSidoroff
                Participant
                November 15, 2016

                Thanks for a solution. I also contacted Wacom couple of months ago and they also suggested me to update to a previous driver. Even though from that time they already have updated their new driver again, and problem still persists. Thats crazy!

                And also have reinstalled MacOS and all software, hoping that it will help. But it didnt.

                Will remove the latest driver now and install an old one. Hope it will help.

                M
                miric
                Participating Frequently
                October 20, 2016

                Hi to everyone. It's definitely the Wacom's driver problem.

                Earlier on Windows I used my Bamboo as the only manipulator for all the tasks. After moving to Mac OS and recently to Intuos Pro S I prefer to use Apple Trackpad for gestures in Mac OS due to its origin and smoother functionality than a touch option of Intuos Pro. It's horrible. So I use Intuos Pro only for graphics now. I notice "sticky" modifiers right after "switching"from the trackpad to Intuos. When switch back the issue disappears. And the issue not only with Adobe products. I see multiple file selection with Wacom pen in Path Finder like Cmd is pressed rather than a single file without. Short Cmd "unpressing" usually helps but this action annoys me.

                Anyway thanks for the solution! I've also had to roll back to older driver in the past but latest one fixed other faults. I hope this workaround will help me as well.

                  ProdigyShane
                  ProdigyShane
                  Participating Frequently
                  October 20, 2016

                  Okay, I know I said it was working. But, it only works for about 10 minutes. Then the sticky keys slowly start occurring again. Really hoping Wacom can fix this asap.

                    thepresi
                    thepresi
                    Participating Frequently
                    November 15, 2016

                    Did you uninstall all wacom software, drivers and restarted before installing the old Driver 6.3.15.3?

                    That may be the reason why the issue came back.

                    Also make sure that's Driver 6.3.15.3

                    Let us know!

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