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carlo braccio
Participant
July 25, 2025
Question

problema photoshop

  • July 25, 2025
  • 2 replies
  • 93 views

Good morning everyone, for a few days now I have Photoshop 24 (I can't update it because I have a 2019 iMac and it no longer supports updates). The problem is that I get this message: I'm attaching a photo, could you help me? Thanks.

2 replies

Srishti_Bali
Srishti_Bali
Legend
July 25, 2025

Hi @carlo braccio 

 

Good morning, and thanks for reaching out! To better understand the issue, could you please share a few more details?

  • What version of macOS are you currently using?

  • What is the exact version of Photoshop you have installed (you mentioned 24 — do you know the full version number)?

  • Was Photoshop installed recently, or have you been using it for a while without issues?

  • Are you seeing this error message when launching Photoshop, or does it appear while using a specific tool or feature?

Also, thanks for attaching the photo, that really helps! Once we have a bit more information, we’ll be able to guide you better.

 

Looking forward to your reply!

 

Regards,

Srishti

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 25, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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