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erica_soares9125
Participant
October 6, 2025
Question

Problemas para iniciar o Photoshop

  • October 6, 2025
  • 1 reply
  • 118 views

Olá, pessoal!

Estou com problemas com o photoshop, eu inicio o photoshop ele começa a carregar para iniciar e some a abertura e não carrega a pagina inicial.

Como resolvo isso?

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 7, 2025

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
October 13, 2025

Hi @erica_soares9125, I'm just checking in to see if the suggestion helped or if you are still running into this issue? If so, we would like a few more details. Can you send your system info? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

 

Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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