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defaulte4851t8755mb
Participant
November 3, 2021
Question

Problème de communication de Photoshop avec Creative cloud sur macOS

  • November 3, 2021
  • 2 replies
  • 1847 views

Bonjour, 

J'ai un problème  :  après avoir formaté mon ancien mac et avoir transféré ma sauvegarde time machine sur mon nouveau mac book pro ( 13 pouces 1 to 16 GO  Mac os Big sur ) lorsque j'essaie d'ouvrir photoshop le message suivant s'affiche : photoshop ne parvient pas à communiquer avec creatuve cloud sur bureau.. que puis je faire?

 

 

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    2 replies

    F
    Fadhila_Lahmar4027
    Participant
    December 16, 2024

    oui

     

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    November 3, 2021

    Hi,

     

    We're sorry about the trouble with Photoshop. Did you transfer the application using the Time machine backup as well or did you install the apps using the Creative Cloud desktop app?

     

    If you moved the application using the Time machine backup, try uninstalling the Creative Cloud desktop app along with Photoshop & re-install the apps to check if that helps. You can remove the applications using the Creative Cloud cleaner tool. You can check the steps to use the Cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if it helps!

    Regards,

    Nikunj

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