Answered

Probleme mit Videos (Mockup)

Forum|Forum|5 months ago
December 7, 2025
1 reply
350 views

Hallo, seit der Version 26 funktioniert das Abspielen von Videos nicht mehr richtig. Footage lässt sich auch nicht ersetzen.

Hat da jemand eine Idee?

macOS

Correct answer soothing_helper76034

Thanks for sharing these details. Could you please confirm whether this issue occurs with this specific file only or with all files?

If it’s specific to one file, please share that file along with the exact steps you’re following or a short screen recording demonstrating the issue.
If it happens with multiple or all files, please try resetting Photoshop preferences after creating a backup.

You can find the steps to back up and reset preferences here: https://adobe.ly/4biZ7xK

I reinstalled my iMac. Now everything works perfectly, including all mockups.

Many thanks.

creative explorer

Community Expert

@soothing_helper76034 Those red "?" icons you've circled indicate missing or broken links to video files. Relink them to the correct folder, and it should play properly

m

S

soothing_helper76034Author

Thank you.

That doesn't work Photoshop 2026. The problem still exists.
It works with Photoshop version 2025.

Srishti_Bali

Legend

Hi @soothing_helper76034

Thanks for reaching out and sorry to hear you’re running into this issue. To better understand what’s going wrong, could you please share a few more details?

Your OS and exact Photoshop version
The video file format and codec you’re using
Whether the video is embedded or linked in the mockup

Looking forward to your response.

Regards,

Srishti

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