Problems with billing

Forum|Forum|2 years ago
February 20, 2024
5 replies
272 views

Hello.

I just bough photography plan subscription. I was charged with a money (it stated in my bank account) but in my adobe account there is no such plan listed. I can not download photoshop and I can not find a contact to a real representative to help me with this issue (as a chat assistant requires an active plan for connecting to a real person).

So where is my money went and how do I actuallly can use photoshop?

Thank you.

Windows

This topic has been closed for replies.

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Evgeniia35579525o8zbAuthor

Participant

Issue resolved, as I've been able to contact the agent via chat

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Evgeniia35579525o8zbAuthor

Participant

@Ged_Traynor this link redirects me to https://creativecloud.adobe.com/errors/5XX.html

Ged_Traynor

Community Expert

@Evgeniia35579525o8zb download and install the Creative Cloud app from here

https://creativecloud.adobe.com/apps/download/creative-cloud?locale=en

Sign-in with your Adobe account and then you should be able to install the apps you paid for

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Evgeniia35579525o8zbAuthor

Participant

And still can not download the app (it redirects to the error page https://creativecloud.adobe.com/errors/5XX.html) or contact the agent via chat bot (as chat bot do not see that my account has an active plan). Please help.

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Evgeniia35579525o8zbAuthor

Participant

Update: My plan is listed in my account now, but when trying to download the app it redirects to the error page

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