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Rajan Siva
Rajan Siva
Participant
September 15, 2023
Question

Product Didn't recieve

  • September 15, 2023
  • 2 replies
  • 117 views

I purchased Adobe Photoshop in August 2023, then after a few days my laptop faced a few issues so I rested and reinstalled the OS. Then I went to Creative Cloud and searched for Photoshop it showed the BUY NOW option. At first, I just left it. Then September 12th, 2023 I got charged 1675 from Adobe Photoshop, still I haven't received my photoshop software.

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    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 15, 2023

    Hi @Rajan Siva you don't "receieve" your Photoshop software - you have to download it via the Creative Cloud desktop app.

    Down the Creative Cloud desktop app: https://www.adobe.com/creativecloud/desktop-app.html and log in using your email address/Adobe ID.

    Once logged in you should see your apps available for download on the Apps tab.

    MarekMularczyk
    Community Expert
    MarekMularczykCommunity Expert
    Community Expert
    September 15, 2023

    Did you purchase Photography plan or One app plan?

    When you log in into CC app does it show "Install" next to any other application?

     

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