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cécilial37463568
cécilial37463568
Participant
December 20, 2020
Answered

program error

  • December 20, 2020
  • 3 replies
  • 725 views

Since a few days photoshop is not working well. I have always this window " can't save because of error program" and as soon as i import things in my file, it does it again... It is a nightmare! What can I do?

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Correct answer PECourtejoie

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
December 28, 2020

Check your Creative Cloud app - is it asking for an update? I had the same issue previously/recently and it was caused by a failed CC app update. I had to reinstall CC app and it fixed my PS save issue.

    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    December 28, 2020

    Hi!

     

    Did you also try turning your Graphics Processor card? Go to Edit>Preferences and select Performance and uncheck Use Graphics Processor card, and restart. See if that fixes the isse? If it does, here is some additional information: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

     

    Michelle

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      December 21, 2020

      Have you seen this page? 

      https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

      cécilial37463568
      cécilial37463568Author
      Participant
      December 28, 2020

      Thank you very much for giving me this link. I read it and i made the changes recommanded :

      -  Keeping Photoshop up to date.

      - Grant Photoshop "Full Disk Access" in macOS System Preferences

      - Rename the "com.adobe.unifiedpanel" folder to "~com.adobe.unifiedpanel"

      - Hide all layers in the Layers panel then Save again: indeed, when all is hidden, i can save. But the bug is so important that I can't move my elements therefore.

      So the pb is not solved..

       
      I am afraid to have to Roll back to the previous version of Photoshop... 😞

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      December 29, 2020

      »But the bug is so important that I can't move my elements therefore.«

      Just to clarify: When you show all the Layers again can you move them? 

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