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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247993 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    B
    Benefilm
    Participant
    August 31, 2021

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x10d48d7ed base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010d48d829 Adobe Photoshop 2021 + 83810345'
    1 address: 0x10afe9544 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010afe9544 Adobe Photoshop 2021 + 45389124'
    2 address: 0x10afe9791 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010afe9791 Adobe Photoshop 2021 + 45389713'
    3 address: 0x10dc028a3 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010dc028a3 Adobe Photoshop 2021 + 91629731'
    4 address: 0x10dc02879 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010dc02879 Adobe Photoshop 2021 + 91629689'
    5 address: 0x10dc02869 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010dc02869 Adobe Photoshop 2021 + 91629673'
    6 address: 0x10dc02859 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010dc02859 Adobe Photoshop 2021 + 91629657'
    7 address: 0x10dc0281d base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010dc0281d Adobe Photoshop 2021 + 91629597'
    8 address: 0x10afe65ab base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010afe65ab Adobe Photoshop 2021 + 45376939'
    9 address: 0x10afe4525 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010afe4525 Adobe Photoshop 2021 + 45368613'
    10 address: 0x10afe1ca1 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010afe1ca1 Adobe Photoshop 2021 + 45358241'
    11 address: 0x10afccb68 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010afccb68 Adobe Photoshop 2021 + 45271912'
    12 address: 0x10afccc74 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010afccc74 Adobe Photoshop 2021 + 45272180'
    13 address: 0x10aeccbef base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010aeccbef Adobe Photoshop 2021 + 44223471'
    14 address: 0x1721eaef5 base: 0x17214d000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001721eaef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230af36e base: 0x7fff22c10000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230af36e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c3fb2f base: 0x7fff22c10000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c3fb2f -[NSApplication run] + 623'
    17 address: 0x10aecd6c2 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010aecd6c2 Adobe Photoshop 2021 + 44226242'
    18 address: 0x10aecfb90 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010aecfb90 Adobe Photoshop 2021 + 44235664'
    19 address: 0x10afcd43c base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010afcd43c Adobe Photoshop 2021 + 45274172'
    20 address: 0x10db4bbd8 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010db4bbd8 Adobe Photoshop 2021 + 90880984'
    21 address: 0x1084a3e09 base: 0x1084a0000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001084a3e09 Adobe Photoshop 2021 + 15881'
    22 address: 0x7fff20356621 base: 0x7fff20341000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20356621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    B
    brian_mk
    Known Participant
    August 31, 2021

    Unable to get the Program Error Diagnostic Plugin to copy any error information to the clipboard.

    However the following errors are appended to C:\Users\<UserName>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings\PSErrorLog.txt

     

    2021:08:31 08:27:22 : Version : : Adobe Photoshop 22.4.2 20210602.r.242 a4f6042
    2021:08:31 08:27:22 : : 3735 : REQUIRE failed
    2021:08:31 08:27:22 : Stack : : 0 address: 0x00007FF6668C409B base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF664FA6F2F base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF664FA68B2 base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF662F4646E base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF66500584A base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF662C5CB44 base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF662EB458D base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF662C4ECEA base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF662C6403C base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF662ED80B4 base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF662C50A0B base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF662E9C282 base: 0x00007FF6627F0000 module name: 'Photoshop.exe'
    12 address: 0x00007FFD5B3A7034 base: 0x00007FFD5B390000 module name: 'KERNEL32.DLL'
    13 address: 0x00007FFD5C022651 base: 0x00007FFD5BFD0000 module name: 'ntdll.dll'

     

    This happens after 'Import->Silverfast 8 x64...' followed by 'Exit' on the silverfast startup window (without actually starting the main silverfast scanning application).

    The problem is repeatable in all versions of PS after 2017.

     

    See my forum thread...

     

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/silverfast-ai-8-8-plugin-gives-quot-could-not-complete-your-request-because-of-a-program-error-quot/m-p/12348565#M578757

     

    D
    defaultd7s5cya3e1y3
    Participant
    August 31, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF68BA64652 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF689F13D54 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF689F132B9 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF68936F544 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF68936F181 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF68936F3A1 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF68936F1A1 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF68937B79D base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF689F56C35 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF689F59708 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF689F5914B base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF689F33069 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6879B6E09 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6879B6EA6 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6879AA6F8 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6879C1191 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF687C4A065 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6879ACDEB base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF687C0A512 base: 0x00007FF6874D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF2FC17034 base: 0x00007FFF2FC00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF30D02651 base: 0x00007FFF30CB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    braden.cw
    braden.cw
    Participant
    August 30, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x109a097ed base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109a09829 Adobe Photoshop 2021 + 83810345'
    1 address: 0x107565544 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107565544 Adobe Photoshop 2021 + 45389124'
    2 address: 0x107565791 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107565791 Adobe Photoshop 2021 + 45389713'
    3 address: 0x10a17e8a3 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010a17e8a3 Adobe Photoshop 2021 + 91629731'
    4 address: 0x10a17e879 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010a17e879 Adobe Photoshop 2021 + 91629689'
    5 address: 0x10a17e869 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010a17e869 Adobe Photoshop 2021 + 91629673'
    6 address: 0x10a17e859 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010a17e859 Adobe Photoshop 2021 + 91629657'
    7 address: 0x10a17e81d base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010a17e81d Adobe Photoshop 2021 + 91629597'
    8 address: 0x1075625ab base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001075625ab Adobe Photoshop 2021 + 45376939'
    9 address: 0x107560525 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000107560525 Adobe Photoshop 2021 + 45368613'
    10 address: 0x10755dca1 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010755dca1 Adobe Photoshop 2021 + 45358241'
    11 address: 0x107548b68 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000107548b68 Adobe Photoshop 2021 + 45271912'
    12 address: 0x107548c74 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107548c74 Adobe Photoshop 2021 + 45272180'
    13 address: 0x107448bef base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000107448bef Adobe Photoshop 2021 + 44223471'
    14 address: 0x161ed7ef5 base: 0x161e3a000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000161ed7ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff32d9f5bf base: 0x7fff32d6e000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff32d9f5bf -[NSApplication run] + 707'
    16 address: 0x1074496c2 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x00000001074496c2 Adobe Photoshop 2021 + 44226242'
    17 address: 0x10744bb90 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010744bb90 Adobe Photoshop 2021 + 44235664'
    18 address: 0x10754943c base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010754943c Adobe Photoshop 2021 + 45274172'
    19 address: 0x10a0c7bd8 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010a0c7bd8 Adobe Photoshop 2021 + 90880984'
    20 address: 0x104a1fe09 base: 0x104a1c000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000104a1fe09 Adobe Photoshop 2021 + 15881'
    21 address: 0x7fff6fbdecc9 base: 0x7fff6fbc4000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6fbdecc9 start + 1'

     

    G
    Grégoire5F9E
    Participant
    August 30, 2021

    Hello,

     

    I'm facing PS issues : not able to open or create any file.

     

    Here is my error, please help with that, Thank you : 

     

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF7ABA44652 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7A9EF3D54 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7A9EF32B9 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7A934F544 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7A934F181 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7A934F3A1 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7A934F1A1 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7A935B79D base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7A9F36C35 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7A9F39708 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7A9F3914B base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7A9F13069 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7A7996E09 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7A7996EA6 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7A798B015 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7A79A1191 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7A7C2A065 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7A798CDEB base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7A7BEA512 base: 0x00007FF7A74B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9F3FA7034 base: 0x00007FF9F3F90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9F4C82651 base: 0x00007FF9F4C30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    C
    CCant
    Participant
    August 29, 2021

    I am having an error the first time I try to open a file, it will not open, but the second time it will open. Unless the first or second attempt crashes photoshop.

     

    This is the diagnostic info:

     

    Photoshop Error information
    Code: -36
    Text: because of a disk error
    Message: Could not open “94229356_10217454192367329_8894650555872313344_o.jpg” because of a disk error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x10c6297ed base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010c629829 Adobe Photoshop 2021 + 83810345'
    1 address: 0x10a185544 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010a185544 Adobe Photoshop 2021 + 45389124'
    2 address: 0x10a185791 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010a185791 Adobe Photoshop 2021 + 45389713'
    3 address: 0x10a1838a5 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010a1838a5 Adobe Photoshop 2021 + 45381797'
    4 address: 0x10a185b02 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010a185b02 Adobe Photoshop 2021 + 45390594'
    5 address: 0x10a0ae485 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010a0ae485 Adobe Photoshop 2021 + 44508293'
    6 address: 0x1099f2a88 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001099f2a88 Adobe Photoshop 2021 + 37448328'
    7 address: 0x10a0a7efb base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010a0a7efb Adobe Photoshop 2021 + 44482299'
    8 address: 0x10a15d3aa base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010a15d3aa Adobe Photoshop 2021 + 45224874'
    9 address: 0x10a15c6d6 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010a15c6d6 Adobe Photoshop 2021 + 45221590'
    10 address: 0x10a0bda4a base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010a0bda4a Adobe Photoshop 2021 + 44571210'
    11 address: 0x10a0ad35b base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010a0ad35b Adobe Photoshop 2021 + 44503899'
    12 address: 0x10a17dca1 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010a17dca1 Adobe Photoshop 2021 + 45358241'
    13 address: 0x10a168b68 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010a168b68 Adobe Photoshop 2021 + 45271912'
    14 address: 0x10a168c74 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010a168c74 Adobe Photoshop 2021 + 45272180'
    15 address: 0x10a068bef base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010a068bef Adobe Photoshop 2021 + 44223471'
    16 address: 0x168aa2ef5 base: 0x168a05000 module name: 'Spaces' symbol info: '16  Spaces                              0x0000000168aa2ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    17 address: 0x10a180ab7 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010a180ab7 Adobe Photoshop 2021 + 45370039'
    18 address: 0x10a17dca1 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010a17dca1 Adobe Photoshop 2021 + 45358241'
    19 address: 0x10a168b68 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010a168b68 Adobe Photoshop 2021 + 45271912'
    20 address: 0x10a168c74 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010a168c74 Adobe Photoshop 2021 + 45272180'
    21 address: 0x10a168bbf base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010a168bbf Adobe Photoshop 2021 + 45271999'
    22 address: 0x10a069921 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x000000010a069921 Adobe Photoshop 2021 + 44226849'
    23 address: 0x10a06977d base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x000000010a06977d Adobe Photoshop 2021 + 44226429'
    24 address: 0x7fff38f412ea base: 0x7fff38e82000 module name: 'Foundation' symbol info: '24  Foundation                          0x00007fff38f412ea __NSFireTimer + 67'
    25 address: 0x7fff368637f9 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '25  CoreFoundation                      0x00007fff368637f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
    26 address: 0x7fff3686335f base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '26  CoreFoundation                      0x00007fff3686335f __CFRunLoopDoTimer + 859'
    27 address: 0x7fff36862e47 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '27  CoreFoundation                      0x00007fff36862e47 __CFRunLoopDoTimers + 322'
    28 address: 0x7fff36847bb1 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '28  CoreFoundation                      0x00007fff36847bb1 __CFRunLoopRun + 1814'
    29 address: 0x7fff36846e3e base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '29  CoreFoundation                      0x00007fff36846e3e CFRunLoopRunSpecific + 462'
    30 address: 0x7fff35473abd base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '30  HIToolbox                           0x00007fff35473abd RunCurrentEventLoopInMode + 292'
    31 address: 0x7fff354737d5 base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '31  HIToolbox                           0x00007fff354737d5 ReceiveNextEventCommon + 584'
    32 address: 0x7fff35473579 base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '32  HIToolbox                           0x00007fff35473579 _BlockUntilNextEventMatchingListInModeWithFilter + 64'
    33 address: 0x7fff33ab9039 base: 0x7fff33a78000 module name: 'AppKit' symbol info: '33  AppKit                              0x00007fff33ab9039 _DPSNextEvent + 883'
    34 address: 0x7fff33ab7880 base: 0x7fff33a78000 module name: 'AppKit' symbol info: '34  AppKit                              0x00007fff33ab7880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'
    35 address: 0x10a068302 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '35  Adobe Photoshop 2021                0x000000010a068302 Adobe Photoshop 2021 + 44221186'
    36 address: 0x7fff33aa958e base: 0x7fff33a78000 module name: 'AppKit' symbol info: '36  AppKit                              0x00007fff33aa958e -[NSApplication run] + 658'
    37 address: 0x10a0696c2 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '37  Adobe Photoshop 2021                0x000000010a0696c2 Adobe Photoshop 2021 + 44226242'
    38 address: 0x10a06bb90 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '38  Adobe Photoshop 2021                0x000000010a06bb90 Adobe Photoshop 2021 + 44235664'
    39 address: 0x10a16943c base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '39  Adobe Photoshop 2021                0x000000010a16943c Adobe Photoshop 2021 + 45274172'
    40 address: 0x10cce7bd8 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '40  Adobe Photoshop 2021                0x000000010cce7bd8 Adobe Photoshop 2021 + 90880984'
    41 address: 0x10763fe09 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '41  Adobe Photoshop 2021                0x000000010763fe09 Adobe Photoshop 2021 + 15881'
    42 address: 0x7fff7071fcc9 base: 0x7fff70705000 module name: 'libdyld.dylib' symbol info: '42  libdyld.dylib                       0x00007fff7071fcc9 start + 1'
    43 address: 0x1 module name: '<unknown module>' symbol info: '43  ???                                 0x0000000000000001 0x0 + 1'
     
    C
    CCant
    Participant
    August 29, 2021
    Photoshop Error information
    Code: -36
    Text: because of a disk error
    Message: Could not open “94229356_10217454192367329_8894650555872313344_o.jpg” because of a disk error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x10c6297ed base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010c629829 Adobe Photoshop 2021 + 83810345'
    1 address: 0x10a185544 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010a185544 Adobe Photoshop 2021 + 45389124'
    2 address: 0x10a185791 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010a185791 Adobe Photoshop 2021 + 45389713'
    3 address: 0x10a1838a5 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010a1838a5 Adobe Photoshop 2021 + 45381797'
    4 address: 0x10a185b02 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010a185b02 Adobe Photoshop 2021 + 45390594'
    5 address: 0x10a0ae485 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010a0ae485 Adobe Photoshop 2021 + 44508293'
    6 address: 0x1099f2a88 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001099f2a88 Adobe Photoshop 2021 + 37448328'
    7 address: 0x10a0a7efb base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010a0a7efb Adobe Photoshop 2021 + 44482299'
    8 address: 0x10a15d3aa base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010a15d3aa Adobe Photoshop 2021 + 45224874'
    9 address: 0x10a15c6d6 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010a15c6d6 Adobe Photoshop 2021 + 45221590'
    10 address: 0x10a0bda4a base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010a0bda4a Adobe Photoshop 2021 + 44571210'
    11 address: 0x10a0ad35b base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010a0ad35b Adobe Photoshop 2021 + 44503899'
    12 address: 0x10a17dca1 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010a17dca1 Adobe Photoshop 2021 + 45358241'
    13 address: 0x10a168b68 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010a168b68 Adobe Photoshop 2021 + 45271912'
    14 address: 0x10a168c74 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010a168c74 Adobe Photoshop 2021 + 45272180'
    15 address: 0x10a068bef base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010a068bef Adobe Photoshop 2021 + 44223471'
    16 address: 0x168aa2ef5 base: 0x168a05000 module name: 'Spaces' symbol info: '16  Spaces                              0x0000000168aa2ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    17 address: 0x10a180ab7 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010a180ab7 Adobe Photoshop 2021 + 45370039'
    18 address: 0x10a17dca1 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010a17dca1 Adobe Photoshop 2021 + 45358241'
    19 address: 0x10a168b68 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010a168b68 Adobe Photoshop 2021 + 45271912'
    20 address: 0x10a168c74 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010a168c74 Adobe Photoshop 2021 + 45272180'
    21 address: 0x10a168bbf base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010a168bbf Adobe Photoshop 2021 + 45271999'
    22 address: 0x10a069921 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x000000010a069921 Adobe Photoshop 2021 + 44226849'
    23 address: 0x10a06977d base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x000000010a06977d Adobe Photoshop 2021 + 44226429'
    24 address: 0x7fff38f412ea base: 0x7fff38e82000 module name: 'Foundation' symbol info: '24  Foundation                          0x00007fff38f412ea __NSFireTimer + 67'
    25 address: 0x7fff368637f9 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '25  CoreFoundation                      0x00007fff368637f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
    26 address: 0x7fff3686335f base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '26  CoreFoundation                      0x00007fff3686335f __CFRunLoopDoTimer + 859'
    27 address: 0x7fff36862e47 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '27  CoreFoundation                      0x00007fff36862e47 __CFRunLoopDoTimers + 322'
    28 address: 0x7fff36847bb1 base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '28  CoreFoundation                      0x00007fff36847bb1 __CFRunLoopRun + 1814'
    29 address: 0x7fff36846e3e base: 0x7fff367c5000 module name: 'CoreFoundation' symbol info: '29  CoreFoundation                      0x00007fff36846e3e CFRunLoopRunSpecific + 462'
    30 address: 0x7fff35473abd base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '30  HIToolbox                           0x00007fff35473abd RunCurrentEventLoopInMode + 292'
    31 address: 0x7fff354737d5 base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '31  HIToolbox                           0x00007fff354737d5 ReceiveNextEventCommon + 584'
    32 address: 0x7fff35473579 base: 0x7fff35444000 module name: 'HIToolbox' symbol info: '32  HIToolbox                           0x00007fff35473579 _BlockUntilNextEventMatchingListInModeWithFilter + 64'
    33 address: 0x7fff33ab9039 base: 0x7fff33a78000 module name: 'AppKit' symbol info: '33  AppKit                              0x00007fff33ab9039 _DPSNextEvent + 883'
    34 address: 0x7fff33ab7880 base: 0x7fff33a78000 module name: 'AppKit' symbol info: '34  AppKit                              0x00007fff33ab7880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'
    35 address: 0x10a068302 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '35  Adobe Photoshop 2021                0x000000010a068302 Adobe Photoshop 2021 + 44221186'
    36 address: 0x7fff33aa958e base: 0x7fff33a78000 module name: 'AppKit' symbol info: '36  AppKit                              0x00007fff33aa958e -[NSApplication run] + 658'
    37 address: 0x10a0696c2 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '37  Adobe Photoshop 2021                0x000000010a0696c2 Adobe Photoshop 2021 + 44226242'
    38 address: 0x10a06bb90 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '38  Adobe Photoshop 2021                0x000000010a06bb90 Adobe Photoshop 2021 + 44235664'
    39 address: 0x10a16943c base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '39  Adobe Photoshop 2021                0x000000010a16943c Adobe Photoshop 2021 + 45274172'
    40 address: 0x10cce7bd8 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '40  Adobe Photoshop 2021                0x000000010cce7bd8 Adobe Photoshop 2021 + 90880984'
    41 address: 0x10763fe09 base: 0x10763c000 module name: 'Adobe Photoshop 2021' symbol info: '41  Adobe Photoshop 2021                0x000000010763fe09 Adobe Photoshop 2021 + 15881'
    42 address: 0x7fff7071fcc9 base: 0x7fff70705000 module name: 'libdyld.dylib' symbol info: '42  libdyld.dylib                       0x00007fff7071fcc9 start + 1'
    43 address: 0x1 module name: '<unknown module>' symbol info: '43  ???                                 0x0000000000000001 0x0 + 1'
     
    이
    이현배
    Participant
    August 29, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF6DFB04652 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6DDFB3D54 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6DDFB32B9 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6DD40F544 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6DD40F181 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6DD40F3A1 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6DD40F1A1 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6DD41B79D base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6DDFF6C35 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6DDFF9708 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6DDFF914B base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6DDFD3069 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6DBA56E09 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6DBA56EA6 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6DBA4B015 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6DBA61191 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6DBCEA065 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6DBA4CDEB base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6DBCAA512 base: 0x00007FF6DB570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF6DF77034 base: 0x00007FFF6DF60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF6FC02651 base: 0x00007FFF6FBB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    Snowwhite12
    Participant
    August 27, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF7618F4652 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF75FDA3D54 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF75FDA32B9 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF75F1FF544 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF75F1FF181 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF75F1FF3A1 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF75F1FF1A1 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF75F20B79D base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF75FDE6C35 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF75FDE9708 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF75FDE914B base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF75FDC3069 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF75D846E09 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF75D846EA6 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF75D83A6F8 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF75D851191 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF75DADA065 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF75D83CDEB base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF75DA9A512 base: 0x00007FF75D360000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD26FF7034 base: 0x00007FFD26FE0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD285C2651 base: 0x00007FFD28570000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    default2i3t68cbik5g
    Participant
    August 27, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF709B14652 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF707FC3D54 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF707FC32B9 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF70741F544 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF70741F181 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF70741F3A1 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF70741F1A1 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF70742B79D base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF708006C35 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF708009708 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF70800914B base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF707FE3069 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF705A66E09 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF705A66EA6 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF705A5A6F8 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF705A71191 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF705CFA065 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF705A5CDEB base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF705CBA512 base: 0x00007FF705580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF87EC77034 base: 0x00007FF87EC60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF880062651 base: 0x00007FF880010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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