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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 248358 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    K
    Kasia0D4D
    Participant
    March 16, 2021

    Photoshop Error information
    Code: -1
    Text: ponieważ wystąpił błąd programu
    Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF756B01B56 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    1 address: 0x00007FF75527ED30 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    2 address: 0x00007FF75527E2A9 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7548536C4 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    4 address: 0x00007FF754853321 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    5 address: 0x00007FF754853521 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    6 address: 0x00007FF754853341 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    7 address: 0x00007FF75485D21D base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7552C06EE base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7552C2CF1 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7552C27D6 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    11 address: 0x00007FF75529D189 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    12 address: 0x00007FF752F75346 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    13 address: 0x00007FF752F753D3 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    14 address: 0x00007FF752F69888 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    15 address: 0x00007FF752F7E6FC base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7531FDC8F base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    17 address: 0x00007FF752F6BF0B base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7531C2512 base: 0x00007FF752B20000 module name: 'Photoshop.exe'
    19 address: 0x00007FFD48AB2784 base: 0x00007FFD48AA0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFD4A9A0C51 base: 0x00007FFD4A950000 module name: 'ntdll.dll'

     

    Hi, please help me 🙂

    K
    Kasia0D4D
    Participant
    March 23, 2021

    I can t use photoshop at all 😞 how long i will be waiting for help?

    josefins2550122
    josefins2550122
    Participant
    March 16, 2021

    I can't save my projects without making copies of them because of "program error". Have been like this for so long and I have tried everything. Very grateful for help regarding this!

     

    This is my system info:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x1100b760d base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001100b7649 Adobe Photoshop 2021 + 85644873'
    1 address: 0x10e03186e base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e03186e Adobe Photoshop 2021 + 51542126'
    2 address: 0x10e031ac1 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e031ac1 Adobe Photoshop 2021 + 51542721'
    3 address: 0x10db86213 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010db86213 Adobe Photoshop 2021 + 46645779'
    4 address: 0x10db861e9 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010db861e9 Adobe Photoshop 2021 + 46645737'
    5 address: 0x10db861d9 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010db861d9 Adobe Photoshop 2021 + 46645721'
    6 address: 0x10db861c9 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010db861c9 Adobe Photoshop 2021 + 46645705'
    7 address: 0x10db8618d base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010db8618d Adobe Photoshop 2021 + 46645645'
    8 address: 0x10e02f1bb base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e02f1bb Adobe Photoshop 2021 + 51532219'
    9 address: 0x10e02cf65 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e02cf65 Adobe Photoshop 2021 + 51523429'
    10 address: 0x10e02a6e1 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e02a6e1 Adobe Photoshop 2021 + 51513057'
    11 address: 0x10e015538 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e015538 Adobe Photoshop 2021 + 51426616'
    12 address: 0x10e015644 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e015644 Adobe Photoshop 2021 + 51426884'
    13 address: 0x10def124d base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010def124d Adobe Photoshop 2021 + 50229837'
    14 address: 0x12713a0c5 base: 0x12709c000 module name: 'Spaces' symbol info: '14 Spaces 0x000000012713a0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff231acf1e base: 0x7fff22d0e000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231acf1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d3d6af base: 0x7fff22d0e000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d3d6af -[NSApplication run] + 623'
    17 address: 0x10def1d22 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010def1d22 Adobe Photoshop 2021 + 50232610'
    18 address: 0x10def3fda base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010def3fda Adobe Photoshop 2021 + 50241498'
    19 address: 0x10e015e0c base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010e015e0c Adobe Photoshop 2021 + 51428876'
    20 address: 0x10dada538 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010dada538 Adobe Photoshop 2021 + 45942072'
    21 address: 0x10af0d809 base: 0x10af0a000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010af0d809 Adobe Photoshop 2021 + 14345'
    22 address: 0x7fff20451621 base: 0x7fff2043c000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20451621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    fleurh39745528
    fleurh39745528
    Participant
    March 16, 2021

    Hi there, 

    Late to the party, but I haven't yet found a solution to my error-problem. Hopefully you can point me in the right direction.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    P
    Pomegranate0D4D
    Participant
    March 15, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF7661A1B56 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF76491ED30 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF76491E2A9 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF763EF36C4 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF763EF3321 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF763EF3521 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF763EF3341 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF763EFD21D base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7649606EE base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF764962CF1 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7649627D6 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF76493D189 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF762615346 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7626153D3 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF762609888 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF76261E6FC base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF76289DC8F base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF76260BF0B base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF762862512 base: 0x00007FF7621C0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFD7E5A7034 base: 0x00007FFD7E590000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFD7EBA2651 base: 0x00007FFD7EB50000 module name: 'ntdll.dll'

     

    T
    TheREAL_Jimmy
    Participant
    March 15, 2021

    This issue seems to come and go on my MacBook Pro 2013 (2.4 GHz Quad-Core Intel Core i7)  running Catolina 10.15.7. I've been saving layered PSDs to a USB SanDisk SSD 1TB external.

     

    Solution: After uninstalling/re-installing latest photoshop, I also unmounted and unplugged my USB exteral SanDisk. Then rebooted my laptop. Open newly installed Photoshop. go to Prefrences/Genral. Deselect "Auto show the Home Screen. Click on "Use Legacy "New Document" Interface. (See attached.)

     

    Not getting the "Program Error" message when saving to SanDisk external USB drive. I'll write back if this occurs again. So far, so good today.

     

    NOTE: Since doing all of the above, I have gotten a weird AI lag where my keyboard was unsresponsive. I simply tapped on the desktop and AI returned to normal.

    D
    danielf54099287
    Participant
    March 15, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF677D81B56 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6764FED30 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6764FE2A9 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF675AD36C4 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF675AD3321 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF675AD3521 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF675AD3341 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF675ADD21D base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6765406EE base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF676542CF1 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6765427D6 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF67651D189 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6741F5346 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6741F53D3 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6741E9888 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6741FE6FC base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF67447DC8F base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6741EBF0B base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF674442512 base: 0x00007FF673DA0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF9CF5B37E4 base: 0x00007FF9CF5A0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF9CFDCCB81 base: 0x00007FF9CFD60000 module name: 'ntdll.dll'

     

    J
    Jane5CD0
    Participant
    March 15, 2021

    I've been getting these same program errors. I found out the latest Photoshop update wasn't compatible with my older graphics card. I can't update the driver right now, so I went back on version of Photoshop and it works fine.

    J
    Jane5CD0
    Participant
    March 15, 2021

    Sorry, went back *one* version of Photoshop

    G
    garyw33164186
    Participant
    March 15, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    M
    Marleen5C25
    Participant
    March 15, 2021

    Hey,

    I got this error with the tool. Can you help?

     

    Thanks 🙂

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF607771B56 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    1 address: 0x00007FF605EEED30 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    2 address: 0x00007FF605EEE2A9 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6054C36C4 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6054C3321 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6054C3521 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6054C3341 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6054CD21D base: 0x00007FF603790000 module name: 'Photoshop.exe'
    8 address: 0x00007FF605F306EE base: 0x00007FF603790000 module name: 'Photoshop.exe'
    9 address: 0x00007FF605F32CF1 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    10 address: 0x00007FF605F327D6 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    11 address: 0x00007FF605F0D189 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    12 address: 0x00007FF603BE5346 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    13 address: 0x00007FF603BE53D3 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    14 address: 0x00007FF603BDA188 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    15 address: 0x00007FF603BEE6FC base: 0x00007FF603790000 module name: 'Photoshop.exe'
    16 address: 0x00007FF603E6DC8F base: 0x00007FF603790000 module name: 'Photoshop.exe'
    17 address: 0x00007FF603BDBF0B base: 0x00007FF603790000 module name: 'Photoshop.exe'
    18 address: 0x00007FF603E32512 base: 0x00007FF603790000 module name: 'Photoshop.exe'
    19 address: 0x00007FFDA71E84D4 base: 0x00007FFDA71E0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFDA81CE8B1 base: 0x00007FFDA8160000 module name: 'ntdll.dll'

    J
    johnh78949562
    Participant
    March 14, 2021

    I have had this problem for several days now.  I have tried your suggested solutions but they do not fix the problem.  Please provide an update to Photoshop or undo the most recent update from where the problem appears to stem.

      GREG5FC3
      GREG5FC3
      Participant
      March 14, 2021

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:

       

       

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