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florentine697182520
Participant
December 12, 2023
Answered

Program Error for many tools including Export as, Remove tool and Quick Export PNG - Mac Ventura

  • December 12, 2023
  • 2 replies
  • 392 views

Ever since Adobe introduced the Remove Tool in May 2023 (version 24.5) I  have had "Could not complete your request because of a program error" dio boxes for many functions in photoshop that I need for work. This includes trying to use "Export as" from the layers panel and "quick export PNG" amongst other things. I've tried pretty much everything adobe recommends multiple times including

 

- adjusting the Full Access credentials in System prefs

- manually deleting all photoshop prefs in the Library

- Adjusting the remove tool to be "more stable"

- Adjusting memory usage

 

Any help would be much appreciated because the only fix right now is to revert back to 24.3. My system info is attached.

    Correct answer florentine697182520

    So i figured this out FINALLY. FYI I haven't found any support for this anywhere on this site or anywhere else so hopefully this helps someone!

     

    What you need to do is check your permissions on the folder "Users/insertusername/Library/Application Support/Adobe/com.adobe.dunamis". You'll need to use the Go to Folder command in finder to access it since the User Libary is hidden by default.

     

    Use Get Info to ensure that you have Read and Write permission on the com.adobe.dunamis folder and its contents. Even though i was logged in to my mac as the admin, this folder did not have my admin credentials listed for some strange reason related to how I migrated from a Time Machine backup years ago.

    Once you do that you should restart photoshop and then hopefully you can use features like the Remove Tool, Export As and your Plugin panel and Libary panel should all now be fully usable.

     

    Don't ask me what that folder does but it's important for Adobe to write to it. Hope this helps!

     

     

    2 replies

    F
    florentine697182520AuthorCorrect answer
    Participant
    October 29, 2024

    So i figured this out FINALLY. FYI I haven't found any support for this anywhere on this site or anywhere else so hopefully this helps someone!

     

    What you need to do is check your permissions on the folder "Users/insertusername/Library/Application Support/Adobe/com.adobe.dunamis". You'll need to use the Go to Folder command in finder to access it since the User Libary is hidden by default.

     

    Use Get Info to ensure that you have Read and Write permission on the com.adobe.dunamis folder and its contents. Even though i was logged in to my mac as the admin, this folder did not have my admin credentials listed for some strange reason related to how I migrated from a Time Machine backup years ago.

    Once you do that you should restart photoshop and then hopefully you can use features like the Remove Tool, Export As and your Plugin panel and Libary panel should all now be fully usable.

     

    Don't ask me what that folder does but it's important for Adobe to write to it. Hope this helps!

     

     

    riskypotato
    riskypotato
    Known Participant
    June 25, 2025

    Reading this brought me great hope because I've been dealing with these same Adobe problems caused by this esoteric setup - Home Folder on an external drive. However, when I use the Go To Folder command, and insert the path as you have instructed, I get nothing! Suggestions?

    F
    florentine697182520Author
    Participant
    December 14, 2023

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