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Inkdrinker1862
December 14, 2025
Answered

Program Error in Photoshop

  • December 14, 2025
  • 2 replies
  • 152 views

Hi everyone! 

I am trying to embed images onto my canvas in PS, but whether I choose the option, or grab and drop, I get an error message. I have never had this issue before. I uninstalled and reinstalled, there are no updates needed, and I am using the most recent version of PS. I have alos shut down and restarted my computer. Nothing is working. I cannot find anything to help fix this. I am using an HP Envy laptop. Has this happened to anyone else? Any help would be appreciated. 

Thanks! 

Correct answer AxelMatt

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

2 replies

A
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
December 15, 2025

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
December 14, 2025

Hi inkdrinker

Welcome to this friendly support forum – a few questions to get you started:

Which version of Photoshop and OS do you have?
Does this happen only on this document or or any document you try and embed (and does it happen also with Placed Linked?)

How much RAM and spare hard disk capacity do you have?

Have you tried resetting your Photoshop preferences?

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