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penderra
penderra
Inspiring
October 22, 2017
Answered

PS 2018 Open Image hangs

  • October 22, 2017
  • 15 replies
  • 11777 views

In the latest version of Photoshop, I can open an image from Bridge into Camera Raw and perform edits as normal. However, if I then click the Open Image button in Camera Raw to open the image in Photoshop, the program hangs. In Task Manager, I can see that the program is running around levels of 28% of CPU. I cannot minimise PS, nor close it. The only way I can get out of it is to cancel the program in Task Manager.

I can open the image through Lightroom into PS.

I never had this problem in any earlier versions of PS.

    This topic has been closed for replies.
    Correct answer penderra

    I have found the solution!

    In Preferences there are two areas where you can disable the GPU. I had previously tried disabling the GPU in the Photoshop preferences, but it had no effect - and I didn't really want to do that because I wanted the benefit of it in Photoshop. You can still leave the GPU enabled in the main Photoshop performance settings.

    Go to Preferences>Camera Raw. At the bottom of that window there is a box headed Performance where you can enable/disable Graphics Processor. Disable it. Problem solved!

    15 replies

    Show previous replies
    stunning_epicness1549
    stunning_epicness1549
    Participant
    November 29, 2017

    Disabling functions is not a solution. Damn [removed by ussnorway] programmers ruining everything with each new version. Hell, even the new Bridge began brake terribly with NO new functions added. Pidorsky photoshop began to freeze for 2 seconds after each closure of the file. PIDORY you, Adobe! Give me the ability to install a version of 2017, which is not so much buggy.

    N
    Nuno Viana
    Participant
    November 29, 2017

    It works in my computer: windows 10 home edition / photoshop cc2018

    Anja Wessels
    Anja Wessels
    Participant
    October 28, 2017

    This doesn't solve my problem.

    t'I use the very latest version of Photoshop CC 2018.

    I am running on Windows 10 Pro Creators Fall - again the very latest version.

    I updated, reinstalled, adjusted the setting mentioned here, etc.

    Problem now:

    When I open a raw file in photoshop, it opens in Camera raw. When I open starting in Lightroom, it does not.

    It used to work fine. Since my worklfow always starts in Lightroom, I'm not a happy lady!

    Any other suggestions?

    penderra
    penderraAuthor
    Inspiring
    October 28, 2017

    Have you unchecked the Use Graphics Processor box in Lightroom preferences too? If not, try that, which is how mine is set and it works OK

    Anja Wessels
    Anja Wessels
    Participant
    December 9, 2017

    Thank you penderra. Yes I unchecked that option. It does not help. 

    L
    larryc44066407
    Participating Frequently
    October 27, 2017

    I'm having a similar problem. It happens whenever I take a take a PSD image back into Camera Raw (through Filter-->Camera Raw Filter) from within PS. I work on the image in ACR and when I hit "OK" PS immediately freezes (without showing the changes in the image I made in ACR) and I have to kill the program. This problem started after the upgrade from CC 2017 to 2018. The solution of unchecking "use graphics processor" in Bridge did not work; it was already unchecked. Any other suggestions?

    L
    larryc44066407
    Participating Frequently
    October 27, 2017

    OK, I just found a solution that works for me. I disabled "use graphics processor" in PS (as well as in Bridge). Not a satisfying solution, since I want to use the GPU on my graphics card, but hopefully a fix will be forthcoming. Forgot to mention, I am using Windows 7 Professional.

      K
      Kedar Bhat
      Participating Frequently
      October 24, 2017

      I am facing same issue.
      Updated PS, camera Raw, bridge.
      Bridge > camera raw > open image works nomal
      direct raw file opens in camera raw. "Open image" ... PS hangs. Have to force close with task manager. Tried reinstalling . Didn't help.
      Also tried PS CC 2017 again. Eve there faced same issue.

      penderra
      penderraAuthor
      Inspiring
      October 24, 2017

      What operating system and version are you on?

      K
      Kedar Bhat
      Participating Frequently
      October 24, 2017

      Windows 10

      DelphiZoa
      DelphiZoa
      Participating Frequently
      October 22, 2017

      Have you checked the Creative Cloud desktop app to see if there's an update available for Camera RAW?

      If that doesn't work, what operating system are you using?

      penderra
      penderraAuthor
      Inspiring
      October 23, 2017

      It's the very latest version of Photoshop CC 2018.

      I am running on Windows 10 Pro Creators Fall - again the very latest version

      DelphiZoa
      DelphiZoa
      Participating Frequently
      October 23, 2017

      Just to confirm: both Photoshop AND Camera RAW are the latest versions? Camera RAW is a separate update that sometimes gets lost in the shuffle, particularly if you update app by app as I tend to do (especially since Camera RAW is listed way at the bottom of the Apps tab).

      I haven't heard of any particular problems with this update on Windows 10, but perhaps someone else has.

      Assuming both apps are fully updated, I would recommend uninstalling them and reinstalling to make sure there wasn't any issue with applying the update the first time around.

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