PS 2020 stopped opening on MacBook Air Monterey 12.7.5

Forum|Forum|1 year ago
February 23, 2025
4 replies
312 views

PS 2020 had been working fine w/ my MacBook Air on Monterey 12.7.5. Now it won't load. Presumably, Adobe and 12.7.5 are no longer supported.

I don't seem to be able to update the Air beyond Monterey.

What are my options besides buying a new computer?

Outside the Adobe family, are there other apps that I could buy outright w/ comparable power to PS?

Thanks much.

macOS

Jeff Arola

Community Expert

Both Photoshop 2020 and Photoshop 2025 do require a subscription to use beyond the 7 day trial period unless you have Photoshop Elements 2020 which is a perpetual license.

Sounds like the issue is you don't have an actual subscription for Photoshop, that can be had for around $20 a month

with the Creative Cloud Photography Plan, which includes Photoshop, Lightroom and a few other mobile applications.

https://www.adobe.com/creativecloud/photography.html

If you do get a subscription then Photoshop 2020 as well as the latest Photoshop 2025 should work on your macOS Monterey 12.7.5

K

ken_0885Author

Participant

You're right: I don't have a license. I don't have one because I canceled it when Adobe popped up its message that it would not open PS2025 (or PS2020 for that matter--please see discussions above).

Jeff Arola

Community Expert

If you check your Adobe account what does it say about the status of your subscription?

https://account.adobe.com

K

ken_0885Author

Participant

The PS2020 did not require a subscription.

When the problem began, I signed in to Adobe and signed up for a 7-day free trial, which would have been for the latest version of PS. Having done that, PS2025 loaded but would not open, giving the same error message as shown in a previous reply.

At this point, I conclude that there's nothing more I can do w/ my current laptop and Adobe.

What I would like now is to find out if anyone knows any alternative app that would work w/ my current laptop and operating system.

Thanks.

Jeff Arola

Community Expert

Any error message or anything when trying to start PS 2020?

Just because Adobe no longer supports a certain os or version of photoshop doesn't mean it shouldn't still work

on a compatible operating system.

K

ken_0885Author

Participant

There is an error message: We can't verify your subscription status.

Regarding the irrelevance of whether Adobe supports a certain version of photoshop, perhaps I used the wrong term, because another message says this: macOS 14.6.1 or later is recommended...

My operating system worked fine with PS until the day that the error message popped up.

Since my OS 12.7.5 cannot be upgraded to 14.6.1, I'm hoping to find some similar non-Adobe photo product that will work w/ 12.7.5 or find some way to make PS 2020 once again work w/ 12.7.5.

Thanks for your ideas.

L

LAMY2017

Legend

What year and chip (Intel or Silicon) is your machine?

Larry