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dencon
Known Participant
June 9, 2023
Question

PS 2023 printing blanks with 13x19 Epson paper on P600 printer - Windows 11

  • June 9, 2023
  • 9 replies
  • 1026 views

For the last several days Adobe Photoshop 2023 (tried 2018,2020, 2022, two different computers) and Epson P 600 (tried printer managed and Photoshop managed) have not wanted to print on 13X19 paper (Epson Hot Press Bright). There doesn't seem to be an issue with 8.5X11 paper. Just 13x19

I've done everything I can think of:

1. took my 1 year old PC in for checkup yesterday (12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz 32 BG RAM  64 bit system). Reinstalled graphics card drivers (there was another issue, now resolved).

 

2. I spent 1&1/2 hours this afternoon with a very patent Epson support agent. He checked preferences, settings, uninstalled/reinstalled printer driver, nozzle checks, you name it. 

One possible clue (if this rings a bell) is that we checked the print preview box in setup, and when it showed up, the color had a strong pink cast. Occasionally today, I was able to print a test (small portion of the whole on a section of 13x19 paper), and even though the preview was pink, the result was close to what I saw on the monitor, though with a faint pink cast. This was intermittant, by the way (pink preview hasn't happened for a bit). Hit or miss.  I decided to take the pink preview issue to Adobe, thinking it might be a sign something else was going on. 

 

3. I spent another hour plus (about the pink preview issue and blanks) with very patient Adobe support in a remote session. Uninstalled/reinstalled printer (maybe Epson did that), checked profiles, tried several times to make a print. Restarted PC a few times. 

Finally succeeded, BUT as soon as I hung up and continued with my printing project (due the day after tomorrow for an exhibit drop-off), it printed blanks again. 

There might have been incorrect printer profile issues in the past, but I've never printed blanks. I'm at  my wit's end. 

 

4. Just to clarify, the printer isn't printing when using 13x19 paper. It goes through the motions, but no ink. This in not issue with 8.5X11 paper.  How weird is that?

Anyone?

9 replies

TheDigitalDog
Inspiring
June 15, 2023

Doesn't matter the canvas is transparent. What matters is how the output profile maps white using that (wrong) rendering intent. 

The absolute colorimetric rendering intent reproduces the exact color that existed in the source—absolutely. If the source was light color on the dingy yellow-white of newsprint, the resulting color on your brilliant coated ink jet paper will be dingy yellow. This intent is really designed for making one device simulate the appearance of another device for use in proofing.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
dencon
denconAuthor
Known Participant
June 15, 2023

thanks Dave,  I don't generally use the print preview; it was used just for the remote session. And everything else you mention checks, thanks.  I havent' created my own profiles, but might look into that.  The tinting issue has been resolved, as mentioned (used Absolute Colormetric in error). As for previous issue of printing blanks (which stopped happening), I'm still puzzled. 

cheers, Dennis 

dencon
denconAuthor
Known Participant
June 15, 2023

thanks for the quick reply. As far as the tinting issue, using Absolute Colormetric was the problem.  Still curious as to why a tint when the canvas is transparent. 

cheers, Dennis

 

davescm
Community Expert
Community Expert
June 14, 2023

@dencon 

The Epson print dialogue preview that appears if you check Print Preview in Print Settings, is not color managed on Windows. I do use it here on an Epson P5000 but purely as a final check that the print is correctly fitted to the page, before committing ink to paper. Do not take any notice of the colours in that preview.

 

I do use Photoshop manages colour, but I also use my own profiles for the particular papers that I use. I've not used Epson Hot Press Bright so can't comment on that paper, but unless you are making your own profiles, make sure you do two things:

1. Install and use the profile designed for that paper and your printer inks.

2. Ensure the media settings on the printer, match those used when the profile was created. Most paper manufacturers advise on which setting to use.

 

Dave

 

TheDigitalDog
Inspiring
June 14, 2023

When you use Photoshop Manages Color, on prints with the 'white' printing a color cast, hopefully you are NOT using Absolute Colorimetric rendering intent. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
dencon
denconAuthor
Known Participant
June 14, 2023

Please advise if I should start a new thread (not sure how to title it – couldn’t find similar issue in forum search or Google).  Besides the not quite resolved previous issues, an old problem has also raised its ugly head.  Using "Photoshop manages", I'm getting a color cast on borders (cyan-ish), even when border is blank (AGAIN - see below).  My workflow is this: I start by making "test strips" (a small section of the full size flattened image) on a separate canvas. I add text above this test strip with info pertaining to the original. I printer “test” and text without flattening, btw (done this for years). The cast appears only when using "Photoshop manages" setting (and seems to think there’s an image there when there isn’t – thus prints the entire page rather than the strip).  This tint does NOT appear when using "Printer manages" (Epson P600) – prints just the strip, FYI. In the past I’ve made several test strips on the same paper without a problem.  That said, the difference from PS managed to printer managed is quite different color-wise. 

This “tint” issue is something I tried to resolve a few years back; after spending a few hours on a remote session with Adobe support, the suggestion was to NOT use Photoshop manages, just stick with “printer manages” printing. A workaround. And so, I did. "Printer manages" worked for me back then since I was printing primarily in B&W - no color cast in image area or on the borders.

To recap, in the past week I’ve had over three hours of either remote or telephone sessions with Adobe and Epson. I’ve run all tests, had my computer in for a checkup, shut down unplugged & restarted computer & printer multiple times, updated drivers, and assigned the correct profile for PS & printer managed. I don’t know what else to do.  Any new suggestions would be greatly appreciated.  If I discover a solution elsewhere, I’ll add it here.

Thanks!

cheers, Dennis

dencon
denconAuthor
Known Participant
June 9, 2023

Thanks, and thanks for the quick response. I never used the preview until Adope support (in remote session) checked that box. I assume is was to make sure there was an image in the preview. I just thought it odd that the preview for Photoshop managed vs. printer managed were so different that it might indicate something else going on with either Photoshop, the printer or the computer.  The printer seems to be printing now (fingers crossed).  A total mystery, still, why it was printing blanks earlier. 

TheDigitalDog
Inspiring
June 9, 2023

One possible clue (if this rings a bell) is that we checked the print preview box in setup, and when it showed up, the color had a strong pink cast.

 

Forget and ignore the Print dialog in Photoshop; its previews have been broken for years. 

You can soft proof outside it with good profiles (display and printer), but in the Print dialog, forget about it. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
dencon
denconAuthor
Known Participant
June 9, 2023

a few screen grabs, this one showing pink preview when Photoshop managed (cropping of pink is mine). 

This next one shows when "printer managed".  Color is off. Not sure if that's normal for "print preview"

Participant
March 28, 2025

not having color issue. Printing blanks.