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Steven28303133vdx5
Known Participant
June 6, 2023
Answered

PS 24.4.1 & PS Beta 24.5.0 telling me to update. CC says incompatible with Win10. I'm on Win11

  • June 6, 2023
  • 3 replies
  • 3497 views

I've been using PS 24.4.1 and PS Beta 24.5.0 on Windows 11 V 22H2. Mo problems.
Now, a message pops up in Photoshop and tells me to update.
CC shows new versions PS 24.5 and PS Beta 24.6 But both have  "Not Compatible" instead of install.
If I click on that it says I must update Windows 10 to V 22H2.  I'M on Windows 11!
So I can't install any updates.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

You can try updating your graphics card - it's almost 2 years old.


Updating your GPU may bring it back in line with Compatiblity. It appears there was an update that allowed for 12_1 feature level compatibility back in 2022.

3 replies

T
TROLLBENDER
Inspiring
October 12, 2023

I'm on windows 11 and have a similar issue where it is saying my CPU is not compatible when I KNOW IT IS....

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 6, 2023

Hi @Steven28303133vdx5 go to one of your installed Photoshops, Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. It could be that your computer is truly not compatible. Its not just the OS.

S
Steven28303133vdx5Author
Known Participant
June 6, 2023
I'll do that but the current versions are working.
Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 6, 2023

Right - but giving us that information will tell us your whole computer setup allowing us to troubleshoot where the issue is.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2023

try to update your cc desktop app.

 

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