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stillh2o41
Participant
Jun 19, 2026 8:52 PM UTC
Question

PS error with Mac

I am using a MacBook Pro and an Apple Studio. The last couple of PS updates have caused me to get the following error on both machines. Any suggestions or ideas?  

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Jun 19, 2026 11:46 PM UTC

    ​@stillh2o41 

     

    After you try the things DFosse suggests, try these:

    1. Use the Creative Cloud Cleaner tool and follow the instructions here:
      https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html
    2. Create a second Administrator account (if you don’t already have one) and see if it works there.

     

    Jane

     

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      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      Jun 19, 2026 9:55 PM UTC

      One, have you tried to uninstall and reinstall?

       

      Two, have you tried to reset preferences? Corrupt preferences can cause all kinds of unpredictable problems.

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      stillh2o41Author
      Participant
      Jun 19, 2026 10:05 PM UTC

      I have had to uninstall and reinstall 3 times. Each one was after the latest update. I have not tried resetting preferences. 

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