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stillh2o41
Participant
June 19, 2026
Question

PS error with Mac

  • June 19, 2026
  • 3 replies
  • 36 views

I am using a MacBook Pro and an Apple Studio. The last couple of PS updates have caused me to get the following error on both machines. Any suggestions or ideas?  

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 19, 2026

    ​@stillh2o41 

     

    After you try the things DFosse suggests, try these:

    1. Use the Creative Cloud Cleaner tool and follow the instructions here:
      https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html
    2. Create a second Administrator account (if you don’t already have one) and see if it works there.

     

    Jane

     

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      June 19, 2026

      One, have you tried to uninstall and reinstall?

       

      Two, have you tried to reset preferences? Corrupt preferences can cause all kinds of unpredictable problems.

      S
      stillh2o41Author
      Participant
      June 19, 2026

      I have had to uninstall and reinstall 3 times. Each one was after the latest update. I have not tried resetting preferences. 

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