Participant

Answered

Ps freezes immediately upon launch; "Adobe Photoshop has encountered a problem and needs to close.

Forum|Forum|2 years ago
November 9, 2023
6 replies
342 views

Ps launches normally, then I immediately get a message that "Adobe Photoshop has encountered a problem and needs to close."

It is completely froozen at that point and I can only close it by going to Task Manager selecting Ps, then closing. Tried uninstalling, then reinstalling.... No luck.

OS: Win11

Windows

This topic has been closed for replies.

Correct answer donv80914580

Solved.

The problem was with my C drive(SSD) . Had to completely reinstall Win11 after replacing SSD.. Then reinstalling PS .

D

donv80914580AuthorCorrect answer

Participant

Solved.

The problem was with my C drive(SSD) . Had to completely reinstall Win11 after replacing SSD.. Then reinstalling PS .

D

donv80914580Author

Participant

It did over a year ago and was working fine until recently.

Also, Bridge works fine, and can modify images in Camera Raw, but can not bring them up in PS

D

donv80914580Author

Participant

C: 360GB

😧 604 MB

Kevin Stohlmeyer

Community Expert

How much HD space do you have?

G

genenphoto

Participant

I've tried deleting/reinstalling photoshop through CC ignoring presets, etc, but launching photoshop 25 in every way I can think of, stil crashes after the spash screen. Running Sonoma 141 on a acBook pro.

Kevin Stohlmeyer

Community Expert

Hi @donv80914580 does your computer meet minimum system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

If it does, your first option is to uninstall and remove preferences and then do a clean install from the CC Desktop app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded