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Sergio30898536mg16
Participant
March 11, 2025
Question

PS se cuelga o incluso reinicia el pc

  • March 11, 2025
  • 2 replies
  • 102 views

Desde hace un tiempo me pasa lo siguiente: al procesar una foto con el camera raw o se reinicia el PC o PS se cuelga. Da igual lo que haga, incluso escribiendo un texto. Tengo un ordenador muy potente, procesador amd ryzen 3900X, 64 gb de ram, dos ssd m2 y gráfica rtx 2080, todo el sistema refrigerado con líquido. He formateado el ordenador, he instalado PS en distintos discos, he deshabilitado la aceleración de la Gpu, he cambiado la ubicación de la caché y mil cosas más que he leído por ahí. Desesperante es poco...

Tengo la última versión de PS, la del 2025. W11 actualizado.

Agradezco cualquier sugerencia, gracias.

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 11, 2025

Hey, @Sergio30898536mg16. Welcome to the Photoshop Community. Thanks for sharing the steps you've already tried. 

Has this started to happen since a recent update for Photoshop or Windows? 

 

When the entire machine crashes, it is very rarely related to Photoshop and is pretty likely related to the overall hardware or BIOS. Do you monitor any other aspects of your machine, like temperatures, power supply, and GPU's mount? 

 

Are the GPU and CPU set to work in their default states, or are they customized, i.e., overclocked or underclocked? 

When the system crashes again, you'll find the failing logs in the Windows Event Viewer > check the tabs for System Logs & Application Logs & look for Error & Critical failures. 

 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 11, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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