PS tools frozen

Forum|Forum|2 years ago
January 13, 2024
2 replies
160 views

I just reinstalled PS and AI on my n ew MacbookPro 13. I can open files but the tools are frozen. Will not open

macOS

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

Bojan Živković11378569

Community Expert

Are you able to open files but unable to activate any tools from the Toolbox? In such cases, a general recommendation is to try resetting preferences. If you can access Help > System Info, please post it here so that we can identify anything that might be preventing you from using Photoshop.

Brenda34768073u6jaAuthor

Participant

dobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 arm64 Number of Launches: 8 Operating System: Mac OS 14.2.1 System architecture: Apple M3 Pro, HybridCPU(5:6) Physical processor count: 11 Built-in memory: 18432 MB Free memory: 10634 MB Memory available to Photoshop: 15785 MB Memory used by Photoshop: 82 % Crash Handler: Adobe DCX Version: 7.13.2 SAM SDK Version: 7.2.0 ACP.local Status: - SDK Version: 3.4.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.0.0.9 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 NGL Version: 1.35.0.19 Chalkboard: Disabled. Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M3 Pro
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,884 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display Display Type: SDR Display: 2 Display Bounds: top=61, left=1920, bottom=1043, right=3432 High DPI Monitor Display Type: HDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=1907989 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 arm64

[1 ms]
Start GetSnifferResult

[135 ms]
Start sniffer 2024-01-13 13:25:04
# Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 arm64
sniffer -baseTimeMS=1907989 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 arm64

{9 ms}
Start platform native
# displays: 2
Display 0
Display: 2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (602.074 330.506)
Pixel size: (0.31358 0.306024)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M3 Pro index=0)

Display 1
Display: 1
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (1,920, 61) -> (3,432, 1,043)
Dimensions: (3,024 1,964)
Physical size: (301.214 195.63)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M3 Pro index=0)

# devices: 1
Device 0
Name: Apple M3 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
2
1
GPU accessible RAM: 12,884 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 12,884 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{82 ms}

{82 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (602.074 330.506)
Pixel size: (0.31358 0.306024)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

Display 1
Display: 1
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (1,920, 61) -> (3,432, 1,043)
Dimensions: (3,024 1,964)
Physical size: (301.214 195.63)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M3 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
2
1
GPU accessible RAM: 12,288 MB
VRAM: 12,288 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 88)
Device version: 2.1 (2.1 Metal - 88)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 7
End platform OpenGL
{91 ms}

{91 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M3 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 11 2023 23:48:17))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 2,570 GB / s
Compute score: 14,303.2
Device name string: Apple M3 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{133 ms}

Exit code kExitNormal
End sniffer 2024-01-13 13:25:04
[kStatusNormal, kExitNormal]

[135 ms]
Finish RunAllAPIs

[135 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970531720414207567 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2024/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 460.4G, 392.1G free Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.1.1.d035417 ICUConverter.framework ICUConverter 14.1.1.d035417 AdobeCrashReporter.framework AdobeCrashReporter 14.0.0.202310292158_2f28289 boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.4142c440df. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5. AIDE.framework AIDE 5.7.0 79.43e30357 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.1.1.d035417 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.4142c440df. AdobeXMPFiles.framework AdobeXMPFiles 79.1462899777 79.1462899777 AdobeLinguistic.framework 15.0.0.2d5dab2 dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 28.0.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.4142c440df. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 62ab65068 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 28.0.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777 AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 18.0.0 18.0.0.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 28.0.0.170 SPBasic.framework SPBasic 28.0.0.170 AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab

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