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Question

PS v27.8 Will Not Open

Forum|Forum|1 day ago
June 23, 2026
7 replies
50 views

I updated to PS v27.8 and it will not open, no matter how I try. I've restarted my desktop, tried opening directly, tried opening a file, tried opening through Creative Cloud, and I only get a Crash report to fill out. I did the upgrade a couple days ago (Sunday 6/21/2026), and haven’t been able to open Photoshop since. I REALLY need to be able to use it ASAP.

G

Gil - Solihull

Participant

Just reported I have the same problem - hope Adobe is taking notice

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Denise15B9Author

Participating Frequently

Is PS v27.8 having some known issues??

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Denise15B9Author

Participating Frequently

I updated my video card driver (and a couple others), and did some system cleanup. I’ve still been afraid to try to work on the Visual C++ (I don’t have more than basic-level computer skills, and playing with Microsoft bits and pieces is terrifying). However, after the things I did yesterday, I was again able to open PS 2024, but still not the upgrade. This morning, nothing will open again 😣

sbn85

Known Participant

@Denise15B9
“I updated to PS v27.8” ← here exactly is where you made a mistake

Elio_Moavero

Participant

Hey @Denise15B9 I had the exact same problem today, my god it was frustrating. What worked was installing an older version of Photoshop. I know it’s not ideal, but it’s the only way I was able to get back into Photoshop. I chose 27.40. This can be done by going into your desktop Creative Cloud app, going to Apps > Navigating to the Photoshop app, clicking the three dots on it and going to ‘other versions’. Hope this helps if you weren’t able to troubleshoot with newest version.

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AxelMatt

Community Expert

Which steps you’ve tried to solve the issue?

Do you see (and try) this?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

Elio_Moavero

Participant

Creative Cloud > Apps > Photoshop > click three dots (that’s what it is on mac, not sure for Windows, but there will be an option like this) > Other Options > choose 27.4
That one worked for me

honghong2026

Participant

@Denise15B9

I ran into the same issue. I tried updating my graphics card driver, and now it works perfectly.

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Denise15B9Author

Participating Frequently

That is probably something I CAN do! Will try it.

Peru Bob

Community Expert

Try updating Windows, in particular Visual C++:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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Denise15B9Author

Participating Frequently

Oh dear. I just checked the instructions and it’s intimidating for an older person who doesn’t ever play with my Windows settings! Windows was installed and set up for me by someone else. I have no idea what some of the terms mean 😥

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AxelMatt

Community Expert

For reinstalling the Visual C packages follow the steps below.

In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Go to 'Add or Remove programs' in Windows, search & find all the installations of Microsoft Visual C++ Redistributable (all years).
Uninstall them completely. Even if there is an option to repair them, Uninstall all the existing MSVC++ packages.
Download a fresh package of Latest Supported installers for MSVC++ from this link: . https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist
Right-click the downloaded file and select Extract All.
Reinstall all packages (32bit & 64bit) & then restart the computer.

NOTE: You must login as an Administrator or an user with Admin rights!!

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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