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Participating Frequently
July 12, 2026
Question

PS Version 27.8 does not work with iMac (Intel with AMD)

  • July 12, 2026
  • 2 replies
  • 105 views

My computer: iMac (3,6 GHz 10-Core Intel Core i9, AMD Radeon Pro 5700 8 GB, 32GB 2667 MHz DDR4)

Problem: PS 27.8 does not boot

What does Adobe recommend for running PS 27.8 on an iMac?

2 replies

Jeff Arola
Community Expert
Community Expert
July 13, 2026

What model and year is your iMac?

 

The first thing I would suggest trying is holding down Shift while starting Photoshop to skip loading any third party or optional plugins and see Photoshop starts.

 

I would try it even if you don’t have any third party or optional plugins that you are aware of installed.

 

If you upgraded from an earlier version of Photoshop 2026, it may also be worth trying a reset of the Photoshop preferences:

https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

 

If nether of the above do any good, perhaps posting the contents of Help>System Info from within Photoshop will give us some clues as to why 27.8 is not working on your iMac.

BertAuthor
Participating Frequently
July 14, 2026

The model, text copied from the invoice from December 2021:

IMAC 27"/CTO

PROCESSOR 3.6GHz 10-core Intel Core i9

MEMORY 32GB 2666 MHz DDR4

SOLID STATE DRIVE 1TB SSD

GRAPHICS Radeon Pro 5700 w/ 8GB

GDDR6

I will do my best ...

Participating Frequently
July 12, 2026

I have a 2019 Mac Pro. OS Tahoe 26.5.2. 3.3GHz, 12 core Intel Xeon W. AMD Radeon Pro Vega II 32GB. 96 GB memory. Just checked. A bit more power but definitely old in computer years. I’m running photoshop 27.8.0 ok. So far it’s acting a bit better than the last release. I had major trouble with the last release not opening pdfs. Had to mess around with support. Frustrating because support via CC chat was seriously uneven. Finally I called on the phone and got a person who knew something about it. In the end I had to uninstall, reinstall, and rebuild my workspace. As well as turn off Mac, turn on again. So far, since then, it’s worked, except for beachballs using the smudge tool - which seems to have a major glitch now. Photoshop is also slower than it used to be. 

BertAuthor
Participating Frequently
July 13, 2026

Many thanks for sharing your experience.

I have installed macOS Tahoe 26.5.2 on my iMac.

The AMD graphic processor in PS is activated by default.

I deinstalled Photoshop, removed the folder Photoshop 2026, installed PS 27.8: boot process freezes.

So I would like to get a step by step instruction from the Adobe team.

Participating Frequently
July 13, 2026

I had better luck with support by phone. I’m sorry you’re facing this. It’s horrible when photoshop, my main software, doesn’t work. It’s a slog getting it to work again, but has to be done.