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peregrineguy
Known Participant
Jul 28, 2026 8:12 PM UTC
Answered

PS will not open after attempting update

PS will not open. I am told "The application “Adobe Photoshop 2026.app” can’t be opened." Tahoe 26.6 macbook with Apple chip. Started with trying to update (from either 27.6 or 27.7) which ran a long time and then messaged: "This is taking an unusually long time, investigating". waited some more, at least ½ hr in total and then canceled the update. Then tried to open PS and got the message: "The application “Adobe Photoshop 2026.app” can’t be opened.”

Subsequently I succeeded in updated bridge.

    Trevor.Dennis
    Trevor.DennisCorrect answer
    Community Expert
    Jul 28, 2026 11:36 PM UTC

    Have you now managed to install Photoshop? The last line of your post has me confused. (not hard to do)

    If you are still stuck, and have restarted your MacBook, then I would uninstall and use the Cleaner Tool before reinstalling again.

    Prepare to run Creative Cloud Cleaner tool | Creative Cloud

    3 replies

    Participant
    Aug 10, 2026 5:16 PM UTC

    If PS will not open after an update try restarting the system first then check for any pending updates or repair the installation. If it still fails reinstalling the latest version can often fix corrupted update files. NetMirror users can also check whether other apps launch normally to rule out a wider system issue.

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    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity ExpertCorrect answer
    Community Expert
    Jul 28, 2026 11:36 PM UTC

    Have you now managed to install Photoshop? The last line of your post has me confused. (not hard to do)

    If you are still stuck, and have restarted your MacBook, then I would uninstall and use the Cleaner Tool before reinstalling again.

    Prepare to run Creative Cloud Cleaner tool | Creative Cloud

    Translate
    peregrineguy
    Known Participant
    Jul 29, 2026 4:46 PM UTC

    I did seek professional help and the answer was to use the CC cleaner tool and reinstall my apps.

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