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chadlanc
Participant
September 9, 2025
Answered

.PSD file corruption

  • September 9, 2025
  • 5 replies
  • 281 views

several of my .psd files have been corrupted recently and will not open. get error " this file is not compatible with this version of photoshop"

tried rebooting, reinstalling, using older version, using illustrator, using other programs. all say file is corrupted.

technical supports looked at it and said it was corrupt and suggested re-doing it. Which is highly frustrating since I've spent hours on work that is lost and no reassusance it wont do it again since this is the 3rd time in the last few days that its happened. 

Correct answer D Fosse

Over a network, even more risky...

 

I can only point to the link above again. Read it carefully.

5 replies

C
chadlancAuthor
Participant
September 12, 2025

now its currupting files just by scrolling thru the finder window as mac shows the preview. so annoying! 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
September 12, 2025
quote

now its currupting files just by scrolling thru the finder window as mac shows the preview. so annoying! 


By @chadlanc

 

In this case it isn't a Photoshop issue. This is an issue with your operationg system or the hardware.

Windows computers has buildin several diagnose tools for checking the hardware like RAM, disk drive(s) etc.

I don't have experience with Apple Macs, but I think there should also be such tools available.

   

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
September 9, 2025

Over a network, even more risky...

 

I can only point to the link above again. Read it carefully.

C
chadlancAuthor
Participant
September 9, 2025

remote nas, connected via smb. Guess I should copy to my local drive first to edit. 

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
September 9, 2025

Are you saving directly to an external drive? If you are, don't. The risk of file corruption is high, partly because of all the extra layers of drivers and protocols - but mainly because an external drive tends to get bumped around a lot, causing cables and connectors to become unreliable. It only takes a nanosecond broken connection to corrupt a file.

 

Save to local drive, then copy over.

 

https://helpx.adobe.com/ca/photoshop/kb/networks-removable-media-photoshop.html 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    September 9, 2025
    quote

    several of my .psd files have been corrupted recently and will not open. get error " this file is not compatible with this version of photoshop"...


    By @chadlanc

     

    What has been done with the files since they were openend the last time? 

    Check you hardware if there are any errors, especially your hard drive.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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