PSD thumbnail disappeared after update to PS 2020

Forum|Forum|6 years ago
December 8, 2019
2 replies
1827 views

I updated Photoshop to 2020 & I cant see the thumbnails for psd files anymore on my Win 10 machine

If I recall correctly, it was the same problem with 2019 update & a workaround was given then to solve it. Can't locate that thread any more.

Anyone else facing this issue & how to fix it?

colinm1003973

Participant

I have exactly the same issue, I am saving my PSD's as DDS and all I get is the default Ps Icon. I really need it to show the actual thumbnail. Is it something to do with PS2020 save preferences?

italosan

Community Expert

Hi, I found a thread similar to yours:https://community.adobe.com/t5/photoshop/psd-thumbnails-not-showing-after-upgrading-to-photoshop-2019/td-p/10168969?page=1

S

SB1344

Participant

Yes, I have the same problem. I cannot open my documents due to incompatibility. Any suggestions? Thank you!!

T

Test Screen Name

Legend

SB1344, doesn’t sound quite the same. What exact messages do you get?

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