Psd won't save correctly - blank thumbnail!

Forum|Forum|3 years ago
January 23, 2023
5 replies
3525 views

Hi, I'm really hoping someone can help me here - suddenly I'm unable to save .psd files! I can open existing files I have, but as soon as I edit them or add any layers, it either corrupts the thumbnail with warped colours or saves as plain blank white file. When I try to open the affected file from Finder, the psd appears fine within photoshop. Could the settings messed up somewhere? I can't figure it out myself. I uninstalled 24.1.1 thinking it was the update but even with 24.1.0 it's still happening 😞 I am running Ventura on 13.1 Apple M1 Pro. At this point I feel it's a photoshop problem but could also be the Ventura recent update too? Anyone else having this issue? I'm unable to work properly and it's getting really frustrating, any help would be greatly appreciated. - Thank you.

macOS

Correct answer Daisy25776086k1k9

I believe I’ve found the culprit in the File handling options - ‘Maximise PSD and PSB File Compatibility’ was set to Never. So I’ve changed this to Always and it seems to be saving files correctly now. The thumbnails once again visible in finder. The new update must have toggled some settings as I’ve never had this problem before. Hopefully sorted now, phew!

Jqqerry

Inspiring

Unlike your case, I can see the thumbnail as if the image has been cut off (the rest of the area has been erased).
Like a png file. But I didn't cut out and all the layers are flat, so there's no reason to look like that.
I don't know exactly when, but it's been a while for me. At least 6 months?
It didn't happen in Photoshop 2020 and 2021, and it happened since 2022.
But the image itself was not damaged or had any other problems, so I didn't report a bug and was just using it. lol
btw, my desktop is Window10, not Mac.

gener7

Community Expert

If you see the entire image after opening the PNG file in Photoshop, you might want to try rebuilding the thumbnail using a "non-destructive" change.

In the case of a flat file, try Ctrl-i or Image > Adjustments > Invert (Colors)

Ctrl i to invert, then Ctrl i to bring the colors back to normal. That counts as a change. When you close the file, you will be ask to save it and that should rebuild the thumbnail. Let me know how it goes.

D

Daisy25776086k1k9AuthorCorrect answer

Participant

I believe I’ve found the culprit in the File handling options - ‘Maximise PSD and PSB File Compatibility’ was set to Never. So I’ve changed this to Always and it seems to be saving files correctly now. The thumbnails once again visible in finder. The new update must have toggled some settings as I’ve never had this problem before. Hopefully sorted now, phew!