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jordan_4395
Participant
August 21, 2025
Answered

Re: photoshop crashes when I try to export

  • August 21, 2025
  • 2 replies
  • 162 views

I have the same issue. I've re-install pts but still doesn't work. Please help me.

      Correct answer Sameer K

      Hey, @jordan_4395. Welcome to the Photoshop Community. I'll move your comment out to a new thread. 

       

      I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here. 

       

      For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

      • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
      • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
      • Restart the computer.

      These changes will give a fresh start to Photoshop as a fresh install.

      Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

       

      Let me know how it goes.

      Thanks!

      Sameer K

      (Type '@' and type my name to mention me when you reply)

      2 replies

      MarekMularczyk
      Community Expert
      MarekMularczykCommunity Expert
      Community Expert
      August 21, 2025

      How are you exporting when Photoshop crashes? Are you using Export As...?

        

      Adobe Community ExpertAdobe Certified Professional
      Sameer K
      Community Manager
      Sameer KCommunity ManagerCorrect answer
      Community Manager
      August 21, 2025

      Hey, @jordan_4395. Welcome to the Photoshop Community. I'll move your comment out to a new thread. 

       

      I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here. 

       

      For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

      • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
      • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
      • Restart the computer.

      These changes will give a fresh start to Photoshop as a fresh install.

      Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

       

      Let me know how it goes.

      Thanks!

      Sameer K

      (Type '@' and type my name to mention me when you reply)

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