Answered
Re: photoshop crashes when I try to export
I have the same issue. I've re-install pts but still doesn't work. Please help me.
Sameer KCorrect answer
Community Manager
August 21, 2025
Hey, @jordan_4395. Welcome to the Photoshop Community. I'll move your comment out to a new thread.
I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here.
For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.
- Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
- You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
- Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
- Restart the computer.
These changes will give a fresh start to Photoshop as a fresh install.
Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section.
Let me know how it goes.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
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