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Jason Burnett
Inspiring
December 5, 2024
Question

Recovering lost version of photoshop

  • December 5, 2024
  • 1 reply
  • 184 views

I have been very cautious about updating Photoshop on my Windows 11 PC. I kept version 2023 with all of my plugins installed. Some of which had to be modified based on instructions I got from the original plugin developer because they aren't available any more. I couldn't afford to lose them, so I never updated that version, nor did I update 2024. I did install as a new application, the beta and I have been keeping it up to date.

Today, for the first time, I look at the creative cloud app and it prompts me to install Photoshop. 

I went to my Start Menu and sure enough only the Beta is installed.

I go to my Program Files folder and the Photoshop 2023 folder is empty as is the 2024 folder.

 

How could this possibly have happened and what can I do to restore these apps? 

 

Any help before I stroke out would be greatly appreciated. $70/month did not grant Adobe full rights to delete the software I am licensing from them and even if it is in the fine print, what kind of evil company would do that without warning or confirmation? 

This topic has been closed for replies.

1 reply

MarekMularczyk
Community Expert
Community Expert
December 5, 2024

You're right, this shouldn't have happened.

You may want to contact Adobe customer service, they should be able to help.

  

Adobe Community ExpertAdobe Certified Professional