Skip to main content
Participating Frequently
March 31, 2025
Question

Recurring Error: EXCEPTION_ACCESS_VIOLATION (0xc0000005) in Adobe Photoshop 26.5.0

  • March 31, 2025
  • 13 replies
  • 1137 views

Hello, Adobe Community,
I've been encountering a recurring issue with Adobe Photoshop (version 26.5.0). The application crashes frequently with the error EXCEPTION_ACCESS_VIOLATION (code 0xc0000005).
I’ve attached crash logs for reference. If anyone has insights or a solution for this issue, I’d greatly appreciate your help.

Thank you in advance!


13 replies

AxelMatt
Community Expert
Community Expert
April 3, 2025
quote

Already did that and it didn't work.

By @Felipe Saenger

 

What have you done?

 

Hardware check?

Clean install of Adobe software?

Complete reinstallation of your system, including operating system?

 

It's difficult to understand your answers. Please more detailed in the future.

 

Do you have send the crash report to Adobe?

Goto the Widows Event Viewer (Application log and/or System log) and check if there are error entries regarding photoshop.exe

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participating Frequently
April 2, 2025

Already did that and it didn't work.

AxelMatt
Community Expert
Community Expert
April 2, 2025

@Felipe Saenger  If you are sure that you can rule out a hardware error and your system is up-to-date a complete and clean reinstallation of the Adobe software is the next step.

 

For a complete and clean reinstallation follow the steps below:

 

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here:

Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

 

If that doesn't help, a complete reinstallation of the entire system including the operating system would be the next step

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participating Frequently
April 1, 2025

Is there any other method that could solve this problem if it's not hardware-related?

AxelMatt
Community Expert
Community Expert
April 1, 2025

@Felipe Saenger It's possible that's a hardware problem, like a defective RAM module.

Normally there a some diagnostic tools on board. Use this tools to check your hardware.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participating Frequently
April 1, 2025

Still crashes after a few minutes. Maybe a ram problem?

AxelMatt
Community Expert
Community Expert
April 1, 2025

In the system info I see that there is a Intel UHD GPU aktiv. I think this is the CPU internal GPU. Please try to deactivate this GPU in device manager in Windows and check.

 

 

More informations you'll find here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participating Frequently
April 1, 2025

I formatted my computer, but the error persists.

Participating Frequently
March 31, 2025

And now it happened with Acrobat too.

Participating Frequently
March 31, 2025

I launched InDesign, and the same error happened. Could it be an problem with Creative Cloud?