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Participant
November 14, 2023
Question

Removal tool Freezes and Consume all PC RAM while PS is open (v25.1)

  • November 14, 2023
  • 1 reply
  • 128 views

Win 11 Pro - PS v25.1.  After new version installation while using the Removal Tool the Progress bar opened and froze. I had to press Cancell but noticed that Photoshop was using 99% of pc RAM (that is 64GB of DDR5!). I had to close PS and after a minute memore was freed.  While working for approximately 2 hours (with heavy usage of Removal tool) it happened 3 times. It also created a System Log Event  [Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: Photoshop.exe (22276) consumed 180014268416 bytes, chrome.exe (2680) consumed 517480448 bytes, and steamwebhelper.exe (16200) consumed 328593408 bytes].

Note: A friend also mentioned to me her pc crushing after using Remove Tool in v25.1

1 reply

Participating Frequently
April 25, 2025

I am experiencing the same issue while using the Remove Tool - I have 128GB RAM and am using Windows 11 on Intel core 7 on a gigabyte Aorus Master z890 motherboard. 

Participant
April 26, 2025

Hello. My issue back then was corrected first by going back a version and waiting for the next of 25.1. I think after 25.2 the issue was fixed (at least for me)