Inspiring

Answered

Remove tool causes memory to max out after a few uses and freezes Photoshop

Forum|Forum|1 year ago
March 29, 2024
11 replies
4131 views

This bug has been reported before, but persists, making editing arduous.

It only became a problem recently, so I feel it is a version issue, say after 25 or so. I have not downgraded as of yet, but may have no choice.

After a few touch ups (nothing major, like skin blemish), the tool will freeze and then memory use will ramp up until entirely maxed out (64 GB). I see it in the Task Manager graph. After about two minutes (if a person was willing to wait), a dialog box pops up saying there is no more memory to complete task. When closed, I can save the image and proceed.

This has happened each and every time I edit an image and I cannot go more than 5 uses before this happens.

I contacted support over the phone and was told to increase memory usage under performance. I does not help and resetting preferences also does not help.

This issue needs to be fixed as I feel the remove tool is one of the core tools users now rely on.

If it would be helpful to downgrade to a previous version, please advise.

Windows

Correct answer Brian_Ackin

UPDATE:

It would seem this issue is version dependent. I downgraded to 25.1 (thought I don't know at what version it starts again) and the remove tool now works without fail. I hope this helps others.

Thanks, Brian

D

defaulta5rtmtvfseo1

Participant

It appears the error has nor been fixed, I have exactly the same issue , a few strokes of the remove tool on simple edits causes the system to max out at 98% memory useage and freezes the program for several minutes. Error message states not enough memory to complete the task..This is a new PC, running windows 11, 64gb Ram Intel I7 14000. more than enough to run photoshop.Ihave a 500mb scratch disk attached,I have tried all of the prior suggestions and still no Joy. I am running Photoshop 2025 version 26.10.

any suggestions to solve this other than those previously suggested, It is a complete pain trying to work with this

D Fosse

Community Expert

I take it you mean 500 GB, not MB? Please post the full Help > System Info from Photoshop.

We've seen a few varieties of excessive memory consumption. In a lot of these cases, users have come back reporting that a full and complete reset of preferences fixed it, so try that.

It seems systems with integrated GPUs are vulnerable to this, as these GPUs use shared system memory, and most likely the memory is taken by the GPU.

D

defaulta5rtmtvfseo1

Participant

Yes I meant 500 GB. I have an external Graphics installed Geforce 4060. I have tried all of the suggestion within this thread,apart from reverting back to an earlier edtion of PS. This I will do as my next move

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Brian_AckinAuthorCorrect answer

Inspiring

UPDATE:

It would seem this issue is version dependent. I downgraded to 25.1 (thought I don't know at what version it starts again) and the remove tool now works without fail. I hope this helps others.

Thanks, Brian

Carlos de Leon

Known Participant

Thanks for documenting this issue, Brian. I was having an identical problem with a system setup similar to yours. However, after downgrading to PS 25.1, per your insight, the Remove Tool works flawlessly again. Hopefully, the next PS build will remedy the issue.

B

Brian_AckinAuthor

Inspiring

No problem. I haven't gone up the versions as of yet, so perhaps it begins quite close to the current version. For the moment, I'm happy at 25.1. Reply if you happen to go up and find a later version. 🙂

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Brian_AckinAuthor

Inspiring

@D FosseHi again,

Well, the problem started when I was 70 percent. I called in and was told to increase, to no avail. So, as mentioned by Ged_Traynor, it might be outside of Photoshop and having to do with the Windows build I have. Thanks for taking a look.

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Brian_AckinAuthor

Inspiring

@Ged_TraynorHey there,

I've gone back and forth. It really doesn't seem to make much difference. But perhaps the Windows update is more to the point in terms of memory management. If so, then I'm out of luck. 😞 Thanks for helping out.

D Fosse

Community Expert

Just tried it, no problems here either. Photoshop will use its allocated memory, as it should, but it does not go above that no matter how frantically I use the Remove Tool. I basically covered the whole 60 MP image two times over.

Faster vs More stable didn't seem to make much difference, the latter is just a little bit slower.

More to the point, everything is fully responsive and instant the whole time. Switching to different tools picks up without missing a beat.

Maybe your problem is that you have now set the memory allocation too high? Back it down to 70 or so if you have.

Ged_Traynor

Community Expert

@Brian_Ackin I couldn't test on the most recent version of Photoshop because of the stupid AI tutorial at startup, but that's another story or should I say horror story 🤣

I'm using Windows 11 23H2 latest release BTW, I seem to remember another thread with a user having the same issue that you mentioned but can't fine that thread

Have you tried changing the Remove Tool Processing to More Stable instead of Faster in Photoshop preferences

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Brian_AckinAuthor

Inspiring

This is what happens. Just did it again.

B

Brian_AckinAuthor

Inspiring

Hi D Fosse,

Thanks for your quick response. I hear you, but if the tool freezes the entire program for two minutes after a few touch ups, then it is a useless tool. As mentioned, it worked beautifully a few months ago and then suddenly has this issue which leads me to think it is either a Photoshop issue, Windows issue, or an AMD issue.

Thanks again, Brian

B

Brian_AckinAuthor

Inspiring

Hi there,

Thanks for your quick response. I'm glad it's working for you. I don't understand why it worked for me last year without issue but all of a sudden has become a problem. The only thing I can think of in terms of major changes to my system are Windows updates and Photoshop updates. No new hardware to speak of. I update my drivers regularily.

Alas, I may try downgrading my version and see what happens. Thanks again.

Ged_Traynor

Community Expert

@Brian_Ackin "After a few touch ups (nothing major, like skin blemish), the tool will freeze and then memory use will ramp up until entirely maxed out (64 GB). I see it in the Task Manager graph. After about two minutes (if a person was willing to wait)"

I've just tested this using the Remove Tool with Photoshop version 25.3.1 and not seeing the issue here, I've used the Remove Tool constantly for 5 minutes during the test and the RAM on my system has not excited 12GB, with Photoshop using about 4.2GB of that