remove tool crash my photoshop in macbook pro M3 Max

Question

i have a big problem with photoshop it's crash alot when i'm using remove tool i used it generally (AI off ) any solve or advice

Anshul_Saini · Answer

Hi @MarcoxMicheal,

I understand how frustrating crashes can be, especially when working with essential tools like the Remove Tool. Let’s work together to get this resolved.

1. Please submit a crash report following the steps in this guide: Submit Crash Reports. Ensure you include the email ID you use for the Adobe Community so we can track your report on our end.

2. Go to Help > System Info in Photoshop, copy the details and paste them into a text file. Attach that file here.

3. Share a short screen recording that captures the crash occurring while using the Remove Tool. Also, please attach a sample file where the issue occurs so we can test it.

4. Confirm the Photoshop & macOS version.

These details will help us investigate the issue and provide a solution. Let me know if you need assistance gathering this information!

Best,

Anshul Saini

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