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OlliK
Participating Frequently
April 30, 2026
Answered

Remove Tool doesn't work at all?

  • April 30, 2026
  • 4 replies
  • 123 views

Remove Tool gives only either grey or black spot or says "could not complete your request because of a program error". I have set “More Stable” option and used “Reset tool” and closed program and installed it again. Nothing works.

      Correct answer Sameer K

      Yes, it could be due to the Username. In the thread that I’ve shared, one of the users has shared a detailed set of steps to workaround through this issue. You can follow those steps. 

       

      Thanks!
      Sameer K

      4 replies

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      May 6, 2026

      Hey, ​@OlliK & ​@tmyusuf. Thanks for bringing this up. There is a recent conversation that highlights failures in the Remove Tool and one of the symptoms is having a non-ascii character in your Windows User folder path. These reports are being tracked here: 

       

      Please check if this is what you also see. 

      Thanks!
      Sameer K

      O
      OlliKAuthor
      Participating Frequently
      May 6, 2026

      This is my Users folder now. There was also a very strange user with no data, which I deleted. Could it be those Ä-letters? If so, what could be the solution? Käyttäjä is User in finnish. I used to have Widows in finnish, now it is in english.

      Sameer K
      Community Manager
      Sameer KCommunity ManagerCorrect answer
      Community Manager
      May 7, 2026

      Yes, it could be due to the Username. In the thread that I’ve shared, one of the users has shared a detailed set of steps to workaround through this issue. You can follow those steps. 

       

      Thanks!
      Sameer K

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      May 6, 2026

      There are some additional solutions you could try from this post:

       

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      OlliKAuthor
      Participating Frequently
      May 6, 2026

      I did start without 3rd party plugins and started also with fresh settings. Sadly no luck with these...

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      May 6, 2026

      Have you tried resetting your preferences?
      https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

      tmyusuf
      tmyusuf
      Participant
      May 5, 2026

      Thanks for your question, actually this is common problem and lot of people suffering this kind of prblem, Could you check your internet speed. Use high internet and delete unwanted problem file from C Drive. 

      GraphicXer
      O
      OlliKAuthor
      Participating Frequently
      May 6, 2026

      did check the speed, this time it was 67/27 Mbps, I think that should be enough. I have also deleted every possible file I could imagine. 

      A
      Aaah-Doh!-be
      Participating Frequently
      May 5, 2026

      Hmm. Lots of people having problems with the Remove Tool, even when “more stable” and “No AI” are selected. I’ve been having these problems (freezing mainly) for over a year now.

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