Inspiring

Answered

Remove Tool doesn't work at all?

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Remove Tool gives only either grey or black spot or says "could not complete your request because of a program error". I have set “More Stable” option and used “Reset tool” and closed program and installed it again. Nothing works.

Sameer KCorrect answer

Community Manager

Yes, it could be due to the Username. In the thread that I’ve shared, one of the users has shared a detailed set of steps to workaround through this issue. You can follow those steps.

Thanks!
Sameer K

Sameer K

Community Manager

Hey, @OlliK & @tmyusuf. Thanks for bringing this up. There is a recent conversation that highlights failures in the Remove Tool and one of the symptoms is having a non-ascii character in your Windows User folder path. These reports are being tracked here:

Please check if this is what you also see.

Thanks!
Sameer K

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OlliKAuthor

Inspiring

This is my Users folder now. There was also a very strange user with no data, which I deleted. Could it be those Ä-letters? If so, what could be the solution? Käyttäjä is User in finnish. I used to have Widows in finnish, now it is in english.

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Sameer K

Correct answer

Community Manager

Yes, it could be due to the Username. In the thread that I’ve shared, one of the users has shared a detailed set of steps to workaround through this issue. You can follow those steps.

Thanks!
Sameer K

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Myra Ferguson

Community Expert

There are some additional solutions you could try from this post:

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OlliKAuthor

Inspiring

I did start without 3rd party plugins and started also with fresh settings. Sadly no luck with these...

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Myra Ferguson

Community Expert

Have you tried resetting your preferences?
https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

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tmyusuf

Participant

Thanks for your question, actually this is common problem and lot of people suffering this kind of prblem, Could you check your internet speed. Use high internet and delete unwanted problem file from C Drive.

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GraphicXer

OlliKAuthor

Inspiring

did check the speed, this time it was 67/27 Mbps, I think that should be enough. I have also deleted every possible file I could imagine.

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A

Aaah-Doh!-be

Participating Frequently

Hmm. Lots of people having problems with the Remove Tool, even when “more stable” and “No AI” are selected. I’ve been having these problems (freezing mainly) for over a year now.

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