Remove Tool freezes at the start and crashes with an error

Forum|Forum|5 months ago
September 14, 2025
2 replies
85 views

Every time I use the Remove Tool, it starts processing as shown in the attached screenshot, but it always freezes at the same point in the progress bar. After waiting for a while, an error window appears and the operation is canceled.

Has anyone experienced this issue before, or is there a known fix/workaround?

Thanks in advance.

System: Windows 11
Photoshop version: 26.10

Windows

Claire H.

Community Manager

Hi @Emin_NoExitGames, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Sameer K

Community Manager

Hey, @Emin_NoExitGames. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here.

I reviewed the account you used to log in and found an active Enterprise subscription.

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkgaYou can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue.

I've seen something as basic as 'Run as Administrator' helping in a few cases.

Just head to the Photoshop installation folder (Default - C:\Program Files\Adobe\Adobe Photoshop 2025)

Find Photoshop.exe > right-click > use 'Run as Administrator'.

Let me know how it goes.
Sameer K
(Type '@' and type my name to mention me when you reply)

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