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February 12, 2026
Question

Remove Tool in Photoshop v27.3.1 not Working

  • February 12, 2026
  • 1 reply
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I have installed Version 26.11.2 (Photoshop 2025) and Version 27.3.1 (Photoshop 2026) on my laptop running Windows 11 Home.  I am migrating to use 2026 version so that I can uninstall the 2025 version.
But, when I need to use the Remove Tool in the 2026 version it popped up with errors.
When the area(s) to remove was identified I clicked the “tick” to proceeded.  Below two issues were encountered:
(1) After a while it displayed in orange “The service is not responding.  Please check your internet connection and try again.”  I have confirmed that the internet connection is normal. or
(2) A dialog box displayed that there is program error that the job was not finished.  It provided a link to this page 
https://helpx.adobe.com/photoshop/desktop/troubleshoot/file-format-issues/resolve-program-error-while-saving-files.html?trackingid=C12Y2WS7&mv=in-product&mv2=ps
But, the page does not contain a solution for the issue.
I switched to the 2025 version and it could complete the removal job!

Is this really a program bug or my setup issue?  Please help.
 

    1 reply

    Sameer K
    Community Manager
    Community Manager
    February 12, 2026

    Hey, ​@martin.1. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here. 

     

    In a recent conversation, we confirmed that 'Run as Administrator'—something as basic as that — helps in a few cases. 

    Just head to the Photoshop installation folder (Default - C:\Program Files\Adobe\Adobe Photoshop 2025)

    Find Photoshop.exe > right-click > use 'Run as Administrator'.

     

    Let me know how it goes. 
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    martin.1Author
    Known Participant
    February 13, 2026

    @Sameer K 
    Hello Sameer,  Here I have enclosed the System Info and Screen Cap for your reference.

     

    With kind regards,

    Martin