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martin.1
Known Participant
February 12, 2026
Question

Remove Tool in Photoshop v27.3.1 not Working

  • February 12, 2026
  • 1 reply
  • 474 views

I have installed Version 26.11.2 (Photoshop 2025) and Version 27.3.1 (Photoshop 2026) on my laptop running Windows 11 Home.  I am migrating to use 2026 version so that I can uninstall the 2025 version.
But, when I need to use the Remove Tool in the 2026 version it popped up with errors.
When the area(s) to remove was identified I clicked the “tick” to proceeded.  Below two issues were encountered:
(1) After a while it displayed in orange “The service is not responding.  Please check your internet connection and try again.”  I have confirmed that the internet connection is normal. or
(2) A dialog box displayed that there is program error that the job was not finished.  It provided a link to this page 
https://helpx.adobe.com/photoshop/desktop/troubleshoot/file-format-issues/resolve-program-error-while-saving-files.html?trackingid=C12Y2WS7&mv=in-product&mv2=ps
But, the page does not contain a solution for the issue.
I switched to the 2025 version and it could complete the removal job!

Is this really a program bug or my setup issue?  Please help.
 

      1 reply

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      February 12, 2026

      Hey, ​@martin.1. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here. 

       

      In a recent conversation, we confirmed that 'Run as Administrator'—something as basic as that — helps in a few cases. 

      Just head to the Photoshop installation folder (Default - C:\Program Files\Adobe\Adobe Photoshop 2025)

      Find Photoshop.exe > right-click > use 'Run as Administrator'.

       

      Let me know how it goes. 
      Sameer K
      (Type '@' and type my name to mention me when you reply)

        M
        martin.1Author
        Known Participant
        February 13, 2026

        ​@Sameer K 
        Hello Sameer,  Here I have enclosed the System Info and Screen Cap for your reference.

         

        With kind regards,

        Martin

         

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          February 16, 2026

          Thanks for sharing the details. Have you tried what I’ve suggested above? 

          Go to Photoshop > Edit > Preferences > Image Processing > Remove Tool Processing and toggle between the 'Faster' and 'More Stable' mode. 

          Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

           

          Thanks! 
          Sameer K

          (Type '@' and type my name to mention me when you reply)

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