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javed_patel4514
Participant
September 15, 2025
Answered

Remove Tool not working, Generative Fill working fine – Photoshop 26.10

  • September 15, 2025
  • 2 replies
  • 599 views

am using Photoshop version 26.10. The Generative Fill feature works perfectly, but the Remove Tool is not working at all. Whenever I try to use the Remove Tool, it either does nothing, shows a program error, or fails to activate. I have already tried changing the Remove Tool Processing to "More Stable" in Preferences and restarted Photoshop, but the issue still persists. Resetting the tool and resetting Photoshop Preferences did not help either. Is anyone else facing this issue in the latest version? Are there any reliable fixes or workarounds, or should I roll back to an earlier version? Any help would be greatly appreciated. Thank you!

Correct answer Sameer K

Hey, @javed_patel4514. I reviewed the account you used to log in and found an active Enterprise subscription.

 

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkgaYou can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

 

For @marceagle -

Please ensure there are no stale preferences in your Photoshop. You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

This method is more effective compared to the in-app Reset Preferences at quit method. 

 

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

 

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

2 replies

M
marceagle
Participating Frequently
September 15, 2025

Hi javed_patel4514 

Same exact problem as of today. I did all the same corrective procedures as you did without any results. I just posted my issue and screenshots, system info etc. with Aleke (Adobe employee), so hopefully this can be resolved quickly as I rely heavily on the Remove tool everyday... Good Luck, Marc

R
resourceful_dragonfly6886
Participant
October 31, 2025

I am having the same issues and cannot get it to work. It worked about a month ago but now nothing

 

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 4, 2025

Hey, @JULS_Yungtum6886. Welcome to the Photoshop Community. I've checked your account, and you have an active subscription. 

 

Have you updated to Photoshop 27.0 via the Creative Cloud desktop app? Please check if the steps I've shared above help at all. 


Let me know how it goes. 

Thank!

Sameer K
(Type '@' and type my name to mention me when you reply)

A
Community Manager
AlekeCommunity Manager
Community Manager
September 15, 2025

Hi @javed_patel4514, welcome to the community!

I gave the Remove Tool a quick test on my end and it seemed to be working fine. Are you seeing any error messages when you try to use it? If so, a screenshot would be super helpful.

Also, could you share your System Info with us? You can find it in Photoshop by going to Help > System Info. Just copy the details into a text file and attach it here, or feel free to share it via Google Drive, WeTransfer, or any other file-sharing service you prefer.

Thanks so much! 😊
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
M
marceagle
Participating Frequently
September 15, 2025

Howdy @Aleke , my Remove tool is also not working at all as of today in the latest version of Photoshop and latest Mac OS. I also have followed standard procedure like restarting, setting imaging processing to "More Stable". When I use this tool either it doesn't show the progrees bar at all when I use the tool or the progress bar stalls midway.

Thank You, Marc

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