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javed_patel4514
Participant
Sep 15, 2025 10:04 AM UTC
Answered

Remove Tool not working, Generative Fill working fine – Photoshop 26.10

am using Photoshop version 26.10. The Generative Fill feature works perfectly, but the Remove Tool is not working at all. Whenever I try to use the Remove Tool, it either does nothing, shows a program error, or fails to activate. I have already tried changing the Remove Tool Processing to "More Stable" in Preferences and restarted Photoshop, but the issue still persists. Resetting the tool and resetting Photoshop Preferences did not help either. Is anyone else facing this issue in the latest version? Are there any reliable fixes or workarounds, or should I roll back to an earlier version? Any help would be greatly appreciated. Thank you!

    Sameer K
    Sameer KCorrect answer
    Community Manager
    Sep 16, 2025 11:22 AM UTC

    Hey, @javed_patel4514. I reviewed the account you used to log in and found an active Enterprise subscription.

     

    If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkgaYou can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

     

    For @marceagle -

    Please ensure there are no stale preferences in your Photoshop. You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

    This method is more effective compared to the in-app Reset Preferences at quit method. 

     

    macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

    Library > Preferences > Adobe Photoshop [version] Settings

    Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

     

    This will give a fresh start to Photoshop as a new installation.

    Let me know if it helps. Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    16 replies

    MikeRear
    Participant
    Jun 7, 2026 5:40 PM UTC

    Remove tool in PS 27.7… barely works.. I see a lot of people are complaining about this.. I have gone back and used PS 25 and the Remove tool works perfectly….

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      LaronDon
      Participant
      Jun 12, 2026 5:37 PM UTC

      Yes I figured that would work. But you will lose out on the new features. What I start doing is using generative fill. It works similarly to the remove tool 

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      LaronDon
      Participant
      May 6, 2026 5:28 AM UTC

      having the same issue. its now telling me to update to mac os 14

       

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      Claire H.
      Community Manager
      Claire H.Community Manager
      Community Manager
      May 6, 2026 8:41 PM UTC

      Hi ​@LaronDon, Can you confirm you’ve tried the recommended steps? Otherwise, can you send your system info and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

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      LaronDon
      Participant
      May 7, 2026 2:23 AM UTC

      iMac

      Retina 5K, 27-inch, 2017

      Processor 3.4 GHz Quad-Core Intel

      Core i5

      Graphics Radeon Pro 570 4 GB

      Memory

      40 GB 2400 MHz DDR4

      Startup disk Macintosh HD

      Serial number D25X90SBJ1GN

      macOS Ventura 13.7.8

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      defaultwwpq2xyhr43u
      defaultwwpq2xyhr43u
      Participant
      Mar 14, 2026 11:39 PM UTC

      I’m having the same issue, latest version of photoshop on a Mac Studio M1 Ultra. The Remove tool from the contextual task bar simply doesn't work. It times out saying I have no internet connection. I’ve tried re-installing photoshop and removing the preferences for a fresh install. Incredibly frustrating. 

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      marceagle
      Participating Frequently
      Sep 15, 2025 4:48 PM UTC

      Hi javed_patel4514 

      Same exact problem as of today. I did all the same corrective procedures as you did without any results. I just posted my issue and screenshots, system info etc. with Aleke (Adobe employee), so hopefully this can be resolved quickly as I rely heavily on the Remove tool everyday... Good Luck, Marc

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        resourceful_dragonfly6886
        Participant
        Oct 31, 2025 5:24 PM UTC

        I am having the same issues and cannot get it to work. It worked about a month ago but now nothing

         

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          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          Nov 4, 2025 12:08 PM UTC

          Hey, @JULS_Yungtum6886. Welcome to the Photoshop Community. I've checked your account, and you have an active subscription. 

           

          Have you updated to Photoshop 27.0 via the Creative Cloud desktop app? Please check if the steps I've shared above help at all. 


          Let me know how it goes. 

          Thank!

          Sameer K
          (Type '@' and type my name to mention me when you reply)

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          Community Manager
          AlekeCommunity Manager
          Community Manager
          Sep 15, 2025 3:05 PM UTC

          Hi @javed_patel4514, welcome to the community!

          I gave the Remove Tool a quick test on my end and it seemed to be working fine. Are you seeing any error messages when you try to use it? If so, a screenshot would be super helpful.

          Also, could you share your System Info with us? You can find it in Photoshop by going to Help > System Info. Just copy the details into a text file and attach it here, or feel free to share it via Google Drive, WeTransfer, or any other file-sharing service you prefer.

          Thanks so much! 😊
          Alek

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          *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
            marceagle
            Participating Frequently
            Sep 15, 2025 4:39 PM UTC

            Howdy @Aleke , my Remove tool is also not working at all as of today in the latest version of Photoshop and latest Mac OS. I also have followed standard procedure like restarting, setting imaging processing to "More Stable". When I use this tool either it doesn't show the progrees bar at all when I use the tool or the progress bar stalls midway.

            Thank You, Marc

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