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Question

Remove tool On Device still fails on Nvidia RTX 16GB cards after 3 months of updates!

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Today’s update to Photoshop V27.10 still leaves the On Device remove tool unusable on Windows 11 with an RTX 5080 with 16GB VRAM and using the latest driver. Version 29.0 worked perfectly and quickly months ago, but since updating to the current version, the tool fails. It stalls for minutes, forcing the CPU to handle object removal instead of using the GPU. Subsequent removals have the same long delays. Happens on both my workstation and laptop (RTX 4090) Switching to Cloud-based processing works, but what happens when using Photoshop somewhere without Wi-Fi or hotspot access? The same issue applies to the current Beta version to which I have reinstalled Beta 29.0 on my laptop to be able to use the On Device remove tool in isolated signal areas.

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ShowLowAZ

Known Participant

@Sameer K — Same message, GPU is not supported.

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JGZ45Author

Known Participant

Got to have 16GB VRAM minimum on your GPU, or no worky.

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JGZ45Author

Known Participant

No problem with the Device Remove Tool with the latest V28.0 Beta. The app has been long updated and corrected, plus works faster now.

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A

Awesome_Jubileea967

Participant

Did renaming the settings folder fix it? Other people with different RTX cards are having the same problem. Hope Adobe fixes it soon.

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ShowLowAZ

Known Participant

Also having this issue, in both Photoshop versions, 27.11 and 28.0.0. I have NVIDIA RTX 5060 Ti 16GB with latest studio driver.
Pass: DirectX available Pass: DirectX feature level 12.2 available, feature level 12.0 required Pass: Above required VRAM (16050 MB of 1500 MB required) GPU Detected: NVIDIA GeForce RTX 5060 Ti (NVIDIA)
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 5060 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 5060 Ti UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,050 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1

Note: “GeForce RTX 5060 Ti UNKNOWN”

When will this be fixed?

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Sameer K

Community Manager

Hey, @JGZ45 & @ShowLowAZ. Thanks for the post & the comment. There could be left over logs from the versions where we had the issue first reported on. As you're using Photoshop 27.11, please make sure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will provide a fresh start to Photoshop, much like a new installation.

Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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ShowLowAZ

Known Participant

@Sameer K I tried renaming the preferences folder for ver. 28.0.0 since someone above said it worked in that version. Still no support for the 5060 Ti.

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