Remove Tool’s on-device generative AI fails

Question

There’s a troubling issue with Photoshop/Beta 27.7+ on Windows 11 where the new Remove Tool’s on-device generative AI model fails to work with 16 GB NVIDIA GeForce RTX 5080/90 cards from PNY, MSI, ASUS, and others. This problem has been around for months without a fix from Adobe or Nvidia. Might as well stick with the RTX 5070 and use the cloud-based remove free credits until it’s resolved—after all, most people are online anyway. Feels like a pointless feature unless you’re one of the rare few without Internet access. However, you're n luck in using a premium MAC PC.

JGZ45 · Answer

The new on-device Generative AI Remove Tool works perfectly in Photoshop version 27.9 and Beta 27.9, but stops functioning in any later versions when used with Nvidia RTX 16 GB cards. There’s a bug in the newer versions of Photoshop that isn’t recognized by the RTX cards. I’m still waiting for updates to both the regular and Beta versions from Photoshop. The RTX cards run smoothly on both 27.9 versions. I previously reported that my MSI laptop with an RTX 4090 and 16 GB of VRAM performs flawlessly until I update Photoshop beyond 27.9. I’ve kept that version installed on my laptop for when I’m traveling without internet or Wi-Fi access to be able to use the remove tool on the laptop.

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