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Participating Frequently
March 3, 2026
Question

Remove tool says “We used non-generative technology for this result. To use generative AI with the Remove tool, please check your internet connection and try again.” Have strong connection. Also Generative Fill not available. No VPN or AV

  • March 3, 2026
  • 1 reply
  • 52 views

Have strong internet connection via Ethernet cable. Happens on Windows 11 wired PC not my laptop connected by WIFI. Photoshop.exe and FireFly is allowed in Windows firewall. 

    1 reply

    creative explorer
    Community Expert
    Community Expert
    March 3, 2026

    @jeremyb42158125 You might be out of credits. If you ran out of credits, Photoshop will disable Generative Fill and force the Remove Tool to stay in "non-generative" mode. Top of my head, I normally have account open on adobe.com, and I just click on the avatar, and see my credits. Mine was just reset today… if I could share some, I would 

    To buy more credits: https://www.adobe.com/ca/ai/overview/generative-credits.html
     

     

    m
    Participating Frequently
    March 3, 2026

    Thanks for that but I don’t use many credits. 

     

    creative explorer
    Community Expert
    Community Expert
    March 3, 2026

    @jeremyb42158125 Sounds like you are using a Generative AI that is needing credit from a Premium feature credits

    m